Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 17, 2026|Privilege Queen Room With Balcony
Anonymous UserHad a fantastic stay at this hotel! The location is very convenient, the room was clean and comfortable. The staff were warm, friendly, and always helpful. Breakfast was delicious with plenty of options to choose from. Highly recommend!
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Price per night from:€ 28
Posted on Jan 30, 2025|Deluxe Twin Room
Guest Userrather new hotel in Garut, overall is good, not the best, but not bad either.
room come with breakfast, the breakfast is quite nice. Many option from cereal, main course, bread and pattiserie, juice, milk and also coffee and tea
the room itself is new, but build quality is not good. the tile is break on some parts, and you can hear person above you walking in the night. room amenities is good. but why only 1 sachet of coffee ? this room is for 2 person --
swimming pool, and hot water batch is nice like most of hotel near cipanas garut.
the only challenge in my opinion is how to maintain the quality of the hotel. it is new, but i do not know in a few years ahead if it is not maintain. *please check the flooring and the toilet.
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Price per night from:€ 26
Posted on Jul 13, 2026
Herry_GunadiOverall Score: 9.1/10 (Highly Recommended)
This hotel is one of the best in Garut for families and couples looking to enjoy a mountain atmosphere and hot springs.
Pros:
🏞️ 1. Beautiful Scenery (9.5/10)
Overlooking Mount Guntur and rice fields.
Many guests describe the atmosphere as calm, cool, and perfect for 'healing' (relaxation/rejuvenation).
🏊 2. Heated Swimming Pools
One of the main attractions of the hotel.
Heated pools are available until late at night, making them comfortable for families with children.
🍽️ 3. Excellent Breakfast
A good variety of menu options, including Sundanese specialties.
Many guests praise the quality of the taste and the selection.
😊 4. Friendly Service
Staff frequently receive praise for being helpful and for generally smooth check-in processes.
Staff scores are around 8.9/10 based on guest reviews.
👨👩👧👦 5. Family-Friendly
Features multiple swimming pools.
There's a children's play area.
A gym, spa, restaurant, and jogging area are also available.
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Price per night from:€ 34
Posted on Aug 2, 2025
Wilfred
Old hotel. Toilet flush not working. Pool was excellent. Breakfast was average.
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Price per night from:€ 30
Posted on May 30, 2024
Guest User
The hotel has strategic facilities, wow because you can play in the water park for free
Just exchange the voucher from the hotel.
For children under 5 years old it's free.
Suggestions to improve cleanliness
Especially the facilities that hotel guests will definitely use, such as the kettle and bathtub
Looks like it wasn't cleaned
Want to come back again because of the facilities
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Price per night from:€ 20
Posted on Jul 16, 2023
Lia Al Haddad
The place is quiet, suitable for those who want to take a break and have a honeymoon. The price is worth the quality
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Price per night from:€ 40
Posted on Jun 20, 2025
Edwin S.
See my previous review. I extended my stay with one day. I forgot to mention that the WiFi is really poor, and it wouldn't let me connect at all yesterday. Quite inconvenient.
Additionally, it takes about 2-3 minutes for the shower to get warm. Quite ironic when there's a note saying ”save water for the next generation”.
But still a good hotel, of course. Enjoyed the breakfast!
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Price per night from:€ 17
Posted on Mar 28, 2026
Guest User
mantap
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Price per night from:€ 7
Posted on Aug 16, 2026|Bungalow Suite Amarilis
Guest UserThe place is cool and spacious with a natural atmosphere. The room is reasonably clean, but the building is old. Amenities include toothbrushes, toothpaste, soap, and shampoo. Breakfast is a buffet but the menu is not very comprehensive, only featuring:
Main courses: Fried rice (I found stones in it three times while eating, so I stopped), chicken porridge.
Drinks: Orange juice, coffee, tea, bottled water.
Dessert: Pudding, steamed cake.
There's an additional fee of 50,000 for breakfast for children (ages 4 and up).
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Price per night from:€ 13
Posted on Sep 14, 2026|Deluxe Room
Guest UserOverall the experience of staying at Sans Hotel Guntur Cendana Garut is quite good. The service is friendly, the staff is also helpful and responsive. The atmosphere is comfortable and the facilities are quite according to the needs of staying.
A little input for hygiene, maybe before the room is given to the guests can pay more attention to the screening of the bed sheet and bed cover, especially to make sure it has been completely changed and cleaned. yesterday i had time to get the bed sheet/bed cover which felt a bit dusty and like there was a little sand 😢
but overall it is still comfortable and the stay is good.hope that the hygiene can be improved in the future so that guests are more comfortable.thank you!🤍
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Price per night from:€ 11