Tegalsari Hotels with Parking

Outstanding hotel in the heart of Surabaya! Staff are exceptionally warm and professional, treating guests like family. The breakfast buffet is incredible with amazing variety. Rooms are spacious, clean, and comfortable. Perfect location next to Tunjungan Plaza mall. The pool and facilities are well-maintained. Excellent value for a 5-star luxury experience!

I had a wonderful stay at Sheraton Surabaya. Although I arrived late at around 8:00 p.m., I was warmly welcomed by Alfian and Tika at check-in, making me feel at home immediately. Alfian was especially helpful and shared recommendations on things to do in Surabaya, which I really appreciated. Chanif assisted with my luggage and kindly let me know that I could reach out if I needed any help during my stay. Edo and Putri at the restaurant provided pleasant and attentive service throughout. Eko was also very helpful with my luggage. During checkout, Janice and Brian were friendly, professional, and very accommodating, ending my stay on a positive note. Thank you to the entire team at Sheraton Surabaya for your excellent hospitality. I truly enjoyed my stay and look forward to returning in the future.

The rooms are quite large, the dining room is also large, and it's quite clean.

Nice place, unfortunately the amenities provided are not complete, there is no kettle for tea and coffee, safe box locked, AC dripping. What I like here is that the food is delicious.

Location and service also good. But there is first floor no directly access like stairs. Long walking on road ways for first floor

The room has a moldy smell likely from the old carpet and the furniture a little run down. However, the breakfast spread was more than we expected for the price we paid for the room. Convenient location close to shopping malls and really value for money.

New hotel, when I stayed maybe just a few weeks opening so for the facilities still good and new. Overall it is very good including service, but there are some things that need to be improved, especially for motorbike parking where the access is very steep and leaning and narrow road, which I think can harm guests. Then for the cleanliness of the room, the floor was so dirty that made me keep lifting slippers when in the room because I didn't get a sliper, for the bathroom also the water was bounced. but more plus for this price,because there is a balcony and the room is soundproofed too.