Masai Hotels with Parking

The host is friendly, responsive and understanding. However, the stay is a very forgettable one. This review is solely based on the overall experience staying at this apartment. It is to create awareness for others in case they have kids and would like to stay here as it has 2 Queen bed accommodation. For context, it is a condominium with dual keys unit, meaning it has one main entrance followed by 2 separate doors for each unit. I do not want anyone to been through what we did. We check-in late around 5pm, the kids are excited when they entered the room happily and shouting. Out of a sudden, we heard a guy shouting from the other unit, we opened the door and he shouted at us angrily. He said he is staying here and he is sleeping, do not make any noise. We obliged and tried to keep our volume down. We went out after and back to the stay around 10pm. My kids suddenly cried and he shouted “Hello!”and slammed the door loudly. We will all stunned and speechless. The kids are only 3 and 8 fyi, and I have to tell them to be quiet for the whole time while staying here. What’s the joy of staying here for? To be honest, it is late at night at level 39 and with an unknown mental unwell guy just beside us really makes our stay a very stressful and threatening one. We slept for the night as it is late and the kids are tired. We left the stay asap the next morning.

It's great to be back at the Renaissance Permas Jaya. Our last visit was a couple of years ago, and to our pleasant surprise, the hotel has been just as well maintained as we remembered. Unfortunately, we did not have the opportunity to try the breakfast, as there were plenty of nearby local eateries where we enjoyed our meals. Overall, thank you to the Renaissance team for another wonderful experience, from the swift check-in process to promptly accommodating our room service request! We look forward to returning again in the future.

The service was excellent, and the staff were friendly and polite. Our room was clean and tidy, making for a very comfortable stay. The hotel has a beautiful environment and a great overall atmosphere. The facilities are comprehensive and very convenient to use. The location is superb, offering incredibly easy access to transportation. Plus, there are super delicious and convenient food options just a 5-minute walk from the hotel!

I booked a family room for 2 person and we stayed in room 206. We had 1 king bed and 1 single bed. Room space was huge and big. Room come with wall mounted air condition so we can adjust the temperature of the room. The nice part was the TV whereby I can watch Korean actor IU Hotel DEL LUNA via IQYI Channel.

Overall, my 3-night stay was pleasant. I especially enjoyed the family suite—the king-size bed and pillows were very comfortable. However, I expected a basic standard, which is why I couldn’t give a full rating. Cleanliness: There were a few issues that needed attention. I encountered a small lizard, a baby cockroach (which I had to handle), and a spider. The bedsheets and rug had visible stains—while these may be hard to remove, it's not acceptable even for a 3-star hotel. Additionally, a used, damp (but dried) toilet paper roll was left alongside a new one, which should not happen. I’m not particularly fussy, but others might have rated this much lower. The toilet seat was loose and misaligned. The towel hanger was loose as well, so we were careful not to hang all our towels there. The basin tap was also loose. Service: Requests for a writing chair and a hairdryer took quite a while and were only resolved after I spoke to a housekeeper the next morning. Although the room accommodates four guests, we were a group of three and only received two cups, so we had to take turns. There are also only two non-standard, unprofessional hangers provided. They should supply four. I did not use the shampoo or shower gel, so I cannot comment on those. Maybe a brief note should check on our day since we are staying for three nights. This is a suggestion to improve. Location & Amenities: There is a laundry shop conveniently located directly across from the hotel. Parking is available on site, though you may need to park behind the building. It would be helpful to have a designated drop-off slope at the front of the hotel. Food: The café serves a good chicken nasi lemak. The curry gravy is rich and flavorful, though it would be better if there were more side dishes to complement the rice. The overall experience helped offset the shortcomings. Value for Money: 3/5 Until another review for the shortcomings are rectified, I will consider other accommodation

was a plesant stay. Room is quite spacious but however a little noisy that the window was not perfectly sealed. can hear the traffic sound and people talking from my window. Service was great and check in procedure was simple. Room was clean and neat. Bed was comfy, will be back again next round :) Most importantly about permas was the location and access to food and industrial area. its an impressive location

Good location. A good choice to rest after visiting Mid Valley mall. Late night check in available. Parking lots available in front of the hotel. Got a Lok Lok stall just outside for night refreshment. Reasonable price, friendly staff

greeted by friendly staff from the hotel. hotel lobby is very big and simple, yet has everything you need. coffee machine, space to sit, vending machine, water dispenser. if you need hair dryer, do get it from the receptionist. there is a billard table for leisure and saw a few kids playing with it. lobby environment is v conducive for work too. hotel room has a king size bed. style is modern. toilet style is a bit different but is clean and functional. overall, i am satisfied with my stay as it is very near to big malls like aeon and toppen. it is also near to mount austin.

Exceptional Stay Defined by Unmatched Service! If you want to experience what true hospitality looks like, look no further than this amazing hotel. While the property itself is wonderful, what truly sets it apart is the phenomenal staff—specifically, Janet and Roen. Janet and Roen are both exceptional. They don't just follow a standard hospitality script; they completely redefine customer service. In an industry where staff can sometimes be restricted by corporate red tape, Janet and Roen are a breath of fresh air. They aren't afraid to defy conventional rules when a situation calls for it, proactively taking things into their own hands to ensure the guest experience is absolutely seamless. It is incredibly rare to find individuals who are so deeply committed to guest satisfaction that they will personally intervene and go off-script to make sure every single detail is taken care of. They completely removed any stress from our stay, anticipating our needs before we even had to ask. Amazing hotel, amazing service. Kudos to Roen and Janet for elevating our experience and showing what genuine, empowered hospitality is all about!

quite romantic