Very nice hotel, excellent breakfast, cosy rooms, terras for the kids outside, parking facilities at 100 meters from the hotel, the city centre at the doorstep of the hotel, Leiden is a nice city to spend a week, go shopping or visit many of the countless museums.
I have stayed at this hotel at least 6 times for multiple days (this time 8 days) and there’s no customer recognition system or the likes. At least, a ‘welcome back’ would be nice. The staff are friendly, but not always the fastest, especially front desk. It feels like most of them are part-timers. The rooms are ok and reasonably clean and the location great. However, there were a number of hooks that were just coming off the walls of our room this time. If you are sensitive to noise, I would make sure you are not alllocated a room facing the train station, especially in summer when you may want to open the windows.
I was in town overnight i booked at last min. Everything you need is very close by. It's also only 1 min walk from train station which is easy to get to from schipol airport by train. 10 mins Beautiful location and surrounds. The room was warm. Clean. And comfortable. As a Scots traveller some milk would be practical as we like milk In our tea yet this is never provided by our European neighbours. Overall no complaints and I will definitely be back for future trips 5 star.