Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Amazing
131 reviews
9.5/10
1 night
From € 117
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9.0/10
Great
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
GGuest UserThe only negative thing I would say is that the parking situation was a little confusing. Apparently, the parking garage is not owned by the hotel, and if you don't go to the counter to have them add the fees to your room card, you have to pay to both get in AND out. This was later brought to our attention at the front desk after we had difficulty getting out (the parking assistant was no help). She told us that someone was supposed to let us know that information upon check-in, but no one ever did. I understand it was a busy weekend because a concert was in town, but I feel like that information should be more readily available and obvious for people. I'm not sure if the guy doing the check-in forgot or what, but perhaps it should be more clear on the app/website or a sign on the counter pointing this information out. That way, I wouldn't have spent an extra $30.
JjenwhiteMy husband and our son stayed here cause we always have a great stay at hoilday inn all over. I will start with the bad. First off, when we booked this hotel, it stated the breakfast is included while getting checked In. I saw a sign saying that you have to pay for breakfast and it's 9 dollars a plate. 😡so I asked the guy that was checking us in. Why do we have to pay 9 dollars for breakfast he said it's not in my reservation. That was false,. So he said we have to call ihg to inform them of this and I said NO you call cause this is your hotel not mine. Anyways I have never stayed at a hoilday Inn IHG and had to pay for breakfast (NEVER)..The good news is we slept good.. room was clean.
GGuest UserThe entrance to get to the front desk if your driving is on the side street, they offer parking but it’s $40 per night (kind of expensive), my first interaction wasn’t pleasant because the guest service representative was very unprofessional, our room was located on the 6th floor facing the aquarium, very clean but really small. They ran out of face towels and it was really hard getting extra toilet paper. Overall, the location is excellent it’s directly across from the aquarium, coke cola world, the breakfast club and so much more. You can walk or ride a scooter to the Mercedes Benz stadium.
EemanI recently stayed at the Courtland Grand Hotel during a conference in Atlanta. The hotel is conveniently located in the heart of downtown, with easy access to major venues and public transportation. The lobby is spacious and has a classic charm, and the staff at the front desk were friendly and accommodating during check-in.
However, there were a few areas where the experience fell short. The room was clean but felt dated, and the room lights are not enough to light up the room. Housekeeping was inconsistent—some days everything was well-stocked, while on others, they will clean room while you are inside. The elevators also seemed slow, especially during peak hours.
Destination fee failed to collect upon check-in. I received a letter on the door of the unit and you cannot enter the room without paying on it.
Need to ask for the complimentary bottle water, never been provided upon check-in also the same for the dental kit.
Overall, it’s a decent choice if you’re attending an event nearby and looking for a central location, but there’s room for improvement in amenities and room updates.
Llittle ACGThe hotel is a little off the beaten track, and many places around it are undeveloped. There are basically no restaurants around. It's relatively close to the aquarium and Coca-Cola, and you can get there in about 10 minutes by Uber. It takes 20 minutes to walk. But it's cost-effective and the room is quite big.
GGuest UserAlex was the best! We left our car light on, he called the room phone 2x, the phone rang, but i could not hear him and he could not hear me. Think the phone is actually broken! So Alex, knocked on my door! He even, made sure that we got to our car safely since this was around 1am. So thankful for him! If not for him, our car would have not started. Thank you Alex!!!
GGuest UserNice clean hotel with very friendly staff. The only issue we had was being double billed. We were told that the second charge would fall off but it hasn’t. Reached out to our bank to handle.
SseanwangThe room is clean, close to the airport, the breakfast is very poor, the facilities are OK, it is an Indian hotel, the service is basically the same as in the United States, the quality is worth the price