Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.2/10
Great
GGuest UserWe were at San Jose's Great Mall to shop so the location was super convenient and accessible. One side of the Marriott did face the main road, but we were able to change the rooms easily to the quieter side. My kids really enjoyed the newly renovated Marriott.
AAlexBoth the front desk people, and the people who serve breakfast, were nice and polite. They greeted me gently. The room was clean and quiet. The hotel premises were well-maintained. Since the breakfast was usually included in the booking, please do not have high expectation.
GGongninglianIt is difficult to comment on this hotel. I had to go home to deal with my child's problem and could not check in for 2 days. Considering that it was already 4-5 pm, I told the platform that I would refund one day if I stayed for 2 days, but they changed their minds after agreeing. At first, they said they stayed, but later confirmed that they did not. Fortunately, the platform handled our complaint properly. Ctrip is still a very reliable platform!
AAnonymous UserIt is under renovation and smells! Also, the sound insulation is very poor!!
The breakfast has been changed to a box, which needs to be picked up at the front desk, which is not acceptable. Not recommended in the short term, maybe after the renovation is completed? For reference only.
GGuest UserI lived on the first floor so it was kind of loud. On my first night, there was some motor thing outside the room so I could hear a noise and it was hard to sleep. Thankfully, the front desk was able to switch me to a different room the next day.
RRoseRose1I had a great stay at this hotel. The room was very clean and comfortable, and the location is excellent—just a short walk to the mall and several restaurants. The staff were all very friendly and helpful. My only suggestion would be to offer more variety at breakfast, but overall, I was very satisfied with my experience and would recommend this hotel to others.
LLambuWater pressure in the shower is extremely low and makes showers take longer. The manager is stingy. I paid for 2 guests with breakfast, but because she only saw 1 guest she didn’t want to give 2 breakfast vouchers for each day. Also, was a mix up on what time my room could be made up. I was told my room couldn’t be made up later than 2:30pm. I never saw that anywhere in writing.
AAnonymous UserThe location of the hotel is moderate, the room is very spacious and comfortable, and there are many types of buffet breakfast options. The only inconvenience is that parking needs to be charged separately every day!
YYULIYANGThis is a great place, very close to Silicon Valley. It only takes me five minutes to reach the company, and there are excellent Chinese supermarkets and a Walmart nearby. If you want to visit other American-style stores, they are just a 10-minute drive away. The front desk staff provides excellent and friendly service, and the breakfast is delicious. I’ll miss the food here. The only improvement needed might be the laundry service, as there is only one washing machine available, which is quite inconvenient.
GGuest UserThe location for transportation is very good. But the road noise is loud. The bedding looks clean, but there are always cockroaches in the bathroom, and ants crawling on the washbasin. So I doubt if the bedding is okay. The cleaning workers are nice and friendly.