Catherine
January 15, 2024
We had a terrible time at Radisson Grenada. 1) We had a meal at the Oasis restaurant and a cockroach ran across the floor. I told the waiter and he just chased it under a flower box. 2) We checked into our room and the towel rail was hanging off the unit, there was chipped paint on the furniture and walls, the shower shelf was not secured, the bathroom light was flickering, the curtains were filthy and torn, the toilet roll holder was falling off. I told reception and they said they would send maintenance but it took almost the whole day for them to fix all the issues which took time out of our holiday. 3) We ordered a meal in the sunset restaurant, we ordered callalou soup and chicken roti at midday, after waiting for 2 hours we decided to leave. On our way out the food came but they got the order wrong so we decided enough was enough and we walked out. I complained to the manager but I am still waiting for a response. 4) I saw a cockroach in the bathroom which disappeared behind the mirror when I tried to catch it. I asked reception to change rooms but they said the hotel was full. So we asked housekeeping to spray the room, which they did, but the cockroaches came back night after night. I killed 4 cockroaches in that room. 5) On New year's Eve a cockroach crawled across my feet whilst watching the live band. On day 11 they finally moved us to a room on the other side of the hotel but it was too little too late. The hotel is not fit for purpose.