Melia Ho Tram Beach Resort Reviews
Melia Ho Tram Beach Resort
Hamlet, Vũng Tàu - Bình Châu Phuoc Thuan Commune, Coastal Road, Phuoc Thuan, Xuyen Moc District, VietnamView Hotel Details
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Melia Ho Tram Beach Resort Guest Reviews
4.6/5
Great
101 review
Verified reviewsLocation4.3
Amenities4.8
Service4.6
Cleanliness4.8
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All Reviews(101)
Positive reviews(100)
Reviews with photos/video(51)
Great service(31)
Classy environment(9)
Perfect for kids(9)
Loved the beach(8)
Delicious breakfast(8)
Great swimming pool(6)
Children's pool available(3)
Offers pick-up/drop-offs(1)
Negative reviews(1)
Guest User
2 BEDROOM SUITE OCEAN VIEW
Stayed in Apr 2024
Family
3 review
Outstanding
Posted on Apr 11, 2024
Absolutely spectacular spent four days there for my cousins wedding. The scenery, the location the amenities were all high class. We were even lucky enough to get upgraded from a two bedroom ocean suite in the tower to a two bedroom villa with private pool 24 hour room service, 24 hour Buggy service Beautiful beaches, beautiful pools, lovely Staff
They provide free water in the rooms which is an Addison class bottle with Amelia stamp on it unfortunately unfortunately some of them tasted a little funny just smoky and the Hampton wharf about 500 m walking from the resort is nice but at this particular point in time is not fully functional there would be 50 shops there and only three are open apart from that, it was absolutely great
6/7
Response from Property: Dear Valued guest,We very much appreciate your comments regarding your recent stay at Melia Ho Tram Beach Resort!We are delighted to hear that you had a relaxing time here with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Please rest assured we all look forward to having you back with us again soon.Best Regards,Sophie NguyenGuest Experience Supervisor
Guest User
Deluxe Room Ocean View
Stayed in Mar 2024
Family
1 review
Great
Posted on Mar 25, 2024
Very expensive beverage and Food Prices.
I Payed more in Melia Ho Tram than in Spain or Germany for Water, Juice and Beer.
Water small bottle , 4,50€ .
No Supermarket in the near of the Hotel.
That‘s a shame!
The Resort was calm an nice beach, Service was Great!
A lot of hotel buildings around the hotel.
My son Unfortunately cut himself badly on a defective slide in the Kids pool, compensation was only a chocolate.
Response from Property: Dear Valued guest,Thank you for taking the time to share your feedback with us. We deeply regret that your experience at Meliá Ho Tram did not meet your expectations, particularly regarding the pricing of our food and beverage offerings. We understand your concerns and apologize for any inconvenience caused.Please know that we continuously review and adjust our pricing to ensure it remains competitive while maintaining the quality standards our guests expect. Your comments regarding the pricing have been duly noted and will be shared with our management team for further evaluation.Your compliments about our calm beach and great service are greatly appreciated. However, we are deeply sorry to hear about your son's unfortunate accident at the Kids pool. The safety and well-being of our guests, especially children, are of utmost importance to us. Rest assured, we have addressed the issue with our team to prevent such incidents from occurring in the future.Once again, we sincerely apologize for the shortcomings you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we strive for.Warm regards,Sophie Nguyen(Ms.)Guest Experience Supervisor
Alexng96
The Level 3-Bedroom Beachfront Villa
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Apr 9, 2024
have happy time with my family in here
here clean and many people friendly
Response from Property: Dear Alexng96, We very much appreciate your comments regarding your recent stay at Melia Ho Tram Beach Resort!We are delighted to hear that you had a relaxing time here with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Please rest assured we all look forward to having you back with us again soon. Best Regards, Sophie Nguyen Guest Experience Supervisor
Sean River
The Level 2-Bedroom Private Pool Villa
Stayed in Apr 2024
Family
2 review
Great
Posted on May 1, 2024
Beautiful and large place
Best place to play with kids
Response from Property: Dear Valued Guest, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a good rating! We look forward to welcoming you back. Kind Regards Sophie Nguyen Guest Experience Supervisor
Adriana Zaiats
Deluxe Room Ocean View
Stayed in Jan 2024
Family
2 review
Outstanding
Posted on Jan 29, 2024
The hotel's structure allows you to make the most of your stay. A very comfortable and sophisticated environment, very clean, super polite and helpful staff. The food is impeccable and the rooms are super new and well maintained.
6/11
Response from Property: Dear Valued Guest, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Sophie Nguyen Guest Experience Team
Guest User
Deluxe Room Ocean View
Stayed in Dec 2023
Solo travellers
10 review
Outstanding
Posted on Dec 25, 2023
Everything is perfect. But if you want to get around the area, it’s better to drive as there’s no public transport basically
Response from Property: Dear Value Guest, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team
Severin Gärtner
2-Bedroom Family Suite
Stayed in Sep 2023
Family
15 review
Amazing
Posted on Oct 6, 2023
We, family with 2 adults and 2 kids (8 and 3 years old), had a wonderful time in Melia Ho Tram Resort. We stayed in the family suite, which was very spacious and had a beautiful view over the resort and beach from the 11th floor. Everything was very clean and well maintained. The resort staff was always helpful and supportive especially with the kids. The pool and the beach can be reached within 5 mins walking or less with the shuttle cars. The pool and the beach area is really nice including a pool bar and a kids pool. Our kids also enjoyed the kids club including the different activities like animal feeding, handcrafting etc.
Only downside of the resort is the surrounding area because there is not too much to explore around next to a pier and some stores and restaurants.
Overall did we had a great time there and would highly recommend.
6/18
Response from Property: Dear Mr. Severin Gärtner,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,Goeun ParkGuest Experience Team
Anonymous User
Deluxe Room
Stayed in Oct 2023
Couples
1 review
Amazing
Posted on Oct 19, 2023
Wonderful resort! Will be looking forward to travel there again! Full of activities for couples and family to enjoy for the day. It will take you around 2 hours from Hcm to Melia resort.
Response from Property: Dear Our valued Guest,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,Goeun ParkGuest Experience Team
Seonju
Deluxe Room
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Apr 3, 2024
It is a bit far from city but it is worth it! 100% satisfy. Customer service is also perfect. Especially Lich was friendly and nice. He supports us a lot.
Response from Property: Dear Mr./Ms. Seonju,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,Sophie Nguyen(Ms.)Guest Experience Team
Guest User
Deluxe Room Ocean View
Stayed in Sep 2023
Family
1 review
Posted on Sep 7, 2023
A buggy stepped on my sunglasses and broke them, but there was no compensation.
Response from Property: Dear Valued Guest, Thank you for choosing our resort for your recent stay in Ho Tram. We would like to also thank you for your spending your time to provide us with your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We humbly apologize for any inconvenience to you and hope it did not Mar the overall stay. Your comments give us the opportunity to improve our service and I hope we have the chance to serve you better at Melia Ho Tram Beach Resort during the next trip. Warmest Regards, Khang Tran (Mr.) Guest Experience Team.
Guest User
Deluxe Room
Stayed in Dec 2023
Family
2 review
Posted on Jan 5, 2024
The hotel facilities were great and there were many events and good, but it was amazing that there was only canned soda in the room, not a regular water supply, and the general water of the minibar was priced higher than in Europe, and the staff at the beach restaurant informed us of the seats too late even though there were seats if they were not booked. Breakfast was good, but the food was generally cold. should buy a lot of bottled water from outside.
Response from Property: Dear Valued Guest, Thank you for choosing our resort for your recent stay in Ho Tram. We would like to also thank you for your spending your time to provide us with your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. Regarding the issue of drinking water, i think you will find that we have canned water in your room, and we refill it every day for customers. It may have been mistaken for a soda can because of its appearance. We humbly apologize for any inconvenience to you and hope it did not Mar the overall stay. Your comments give us the opportunity to improve our service and I hope we have the chance to serve you better at Melia Ho Tram Beach Resort during the next trip. Warmest Regards, Khang Tran (Mr.) Guest Experience Team.
Supakin
Deluxe Room Ocean View
Stayed in Nov 2023
Couples
9 review
Great
Posted on Nov 27, 2023
Everything is good. Weekend a little bit crowded and breakfast doesnt have too many options mostly viet food.
Response from Property: Dear Value guest ,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,Diep Chau Guest Experience Team
Bui Bich Ngoc
Deluxe Room
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Mar 2, 2024
Everything was perfect. The staff were always friendly and attentive.
Response from Property: Dear Ms. Bui, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Sophie Nguyen Guest Experience Team
Guest User
2 BEDROOM SUITE OCEAN VIEW
Stayed in Feb 2024
Family
2 review
Outstanding
Posted on Feb 8, 2024
Super nice experience and friendly service.
We will be back
Response from Property: Dear Valued Guest,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,Sophie NguyenGuest Experience Team
Guest User
JUNIOR SUITE OCEAN VIEW
Stayed in Dec 2023
Couples
2 review
Very Good
Posted on Feb 1, 2024
Room was big with nice view of the sea, the outdoor theatre was nice
Response from Property: Dear Valued Guest, Thank you for staying with us and give a good score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Sophie Nguyen Guest Experience Team
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