Hanting Hotel (Pingyang Aojiang Yintai City)

We obviously booked a superior king-size bed room, but ended up being assigned the smallest double-bed room. There was obviously a price difference. One bed took up the entire room, and there was no sofa. It was seriously inconsistent with the detailed introduction. When I checked in, I repeatedly asked if there were any other available rooms, but the front desk said there were none. After I entered the room, I used the room phone number to ask for help, and then they told me to help find one. It turned out that there was another room on the 7th floor. I went through all the trouble. It took nearly an hour to move in. It was already very late and I was very tired, which made me feel angry. With the level of business and service, I really didn’t know what was going on. When I arrived in the new room, I saw that the table and floor were not wiped clean. There were other people's hair on the floor. I wiped the table with a tissue and found a layer of black. Could you please be more serious about your work? In the afternoon of the next day, I obviously wanted to extend my stay for half a day and I called the front desk to confirm, but before the time came, I knocked on the door to urge me to check out. I really don’t know what a bunch of amateur employees are doing.

1.換個房間，在酒店前台現場換，付了10塊。後通過攜程平台重新操作，退了4.29，且不需要付款10元。請問漢庭的平台是在幹嘛？ 且7號晚換房入住，按照經驗同酒店房交代下應該很簡單吧。為了拿新房卡，要跑前台3次 2.洗衣房，有烘乾機。但是為什麼不主動幫忙烘乾，也不把衣服摺好。。一團洗乾淨的衣服亂糟糟塞袋子裏，還要去前台拿 3.這個入住價格，為什麼不含早餐。 4.酒店裝修很久了，衞生很差。阿姨不主動要求，是不會給續住房客換床單的。難道不是續住的客人最值得更好的服務麼？