Caribbean Paradise Hotel Boutique & Spa by Paradise Hotels - 5th Av Playa del Carmen

The attitude of the desk clerks... they act like it is a honour for us to stay at this hotel and we should not ask questions. Desk clerk advised us parking is $250 pesos per night. We were told that there is a charge of $25 pesos per hour or more for parking on the street. There is no charge, on the side streets, for parking. My daughter was going to the room to get something and tried to access a room that was not ours. The door opened. It seems that my room access card opens all rooms. Stay safe and don't leave anything of value in your room or better to book somewhere else. The pool needs attention. We never went in the pool.

The hotel is located it in a good place, but sadly very noisy at nighst, the competition for the loudest place for sure is across the street. very safe location, poor wi-fi service, I had to be near the bathroom to get a good signal, not happy with that at all. My child didn't get signal for almost a week until the last couple days we find out the spot near toilet. I found out that they don't respect the tag we always used for "Do Not Disturb "at all, unless you request at the desk to stop the service to enter your room without permission. That was shocking to know. Never had happen to me before.

The Hotel is in a great location on 5th ave. Great customer service. The only 2 things is that the pool didn't seem that clean and if you're thinking of going to bed early, It will be difficult because of music playing until 2am outside the hotel. We enjoyed it very much because we stayed up late, so it didnt bother us.

Everybody was very kind and helped us out you can reach everything by walk and the pool on the balcony has a nice atmosphere :)

Hi it’s Christina from The Christina Report, today I am giving feedback about my stay at Caribbean boutique. I stood at this boutique from 8/8/2023-8/15/2023. I have to be honest after reading the reviews I was pretty skeptical. Because I’ve already committed to this trip there was no backing out. Let me be the first to tell you this is not a bad place to stay. It has a 3 stars but it’s more like a high 3. If I am being honest there were a few things I could point out, like the pool- it wasn’t maintained and no one was there to give you any towels. There’s a big ring around the pool, a simple magic eraser around it would have done wonders. The deck area needed some tlc. There is a bar area by the pool but no one is there, so definitely a missed opportunity. The shower heads needed to be soaked with vinegar to unclog them, the water was shooting out everywhere. However the water pressure was good. In the back by the parking there is a pond I wanna say where their Buddha is but it was very dirty, no up keep at all. If there is a problem with the room or anything they notify maintenance, which could get annoying after a while. I told them the batteries needed to be switched instead of switching it they called maintenance. I came back into my room and twenty mins after using the remote it was dead. A simple switch out of the batteries would of solved it, so that was annoying! I ended up just switching the batteries out of the TV remote control… see more on Google

The accommodations met standards. But the building needs some architectural modifications as it smells like sewage and the noise of the music doesn’t go away until 2:00 a.m.

The property is a complete trap. They operate a bar very loud one under the second floor rooms that play extremely loud music every day unteil 2 AM. You will not sleep for shure. The manteinance is terrible the hidro is not working fine. The water on the pool is not weel.mantein and the experience is more like a nightmare that a holiday. The make You pay in advance and if You want to leave they will not refund You a dime. They get in to my room that was pay in advance and they took my staff without my concent. Is a disaster.

This hotel is pleasant, conveniently located, and well run! The staff are professional and courteous! Highly recommended!!

I stayed in room 301 The internet never worked, when I complained they told me that she was the only one (talking later with other guests, the same thing happened) The elevator doesn't work, I asked for a room change now. I was on the 3rd floor with very heavy suitcases (they told me no) The breakfast included is a glass of juice, a cup of coffee (horrible), toast, 3 papaya slides, watermelon, banana- Every day the same. horrible dirty pool