To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(88)
Positive reviews(32)
Reviews with photos/video(5)
Awesome stay(6)
Negative reviews(3)
Jerry Ji Yong
Standard Orchid Room
Stayed in Feb 2025
Business travellers
2 review
2.2/5
Posted on Mar 9, 2025
Was eaten alive by bedbugs, had to change rooms in the middle of the night only to find the second room’s bed was also full of bedbugs. Never again! Disgusting hotel.
Alexander William
1 Bedroom apartment
Stayed in Apr 2024
Couples
14 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Great place, really spacious. Breakfast is great and the staff are super helpful
Guest User
Superior Orchid Queen Room
Stayed in Nov 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Good accommodation with good service
Alexandre
Superior Orchid Queen Room
Stayed in Nov 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Nice place
Guest User
Superior Orchid Queen Room
Stayed in Mar 2024
Solo travellers
1 review
4.0/5
Very Good
Posted on Apr 29, 2024
It’s good location
Guest User
1 Bedroom apartment
Stayed in Sep 2023
Solo travellers
5 review
5.0/5
Outstanding
Posted on Dec 6, 2023
very good
Guest User
1 Bedroom apartment
Stayed in Jan 2025
Family
1 review
2.5/5
Posted on Feb 25, 2025
As a travel blogger I need to give this hotel a detailed review.
Advantages: 1. The location is relatively good, relatively close to the town and major supermarkets
2 The facilities in the house are quite complete, including refrigerator, washing machine and kitchen utensils.
Disadvantages: 1. Because the flight was delayed by 1 day, our application to cancel 1 day's accommodation 2 days in advance was rejected. However, when we arrived at the hotel one day later, the hotel had not yet prepared the room and bed for us. After many reminders, we were arranged with another bed as stated in the reservation.
2. The hotel room was not prepared with shower gel and shampoo in advance. They were not placed until I was reminded. The hot water took more than 5 seconds longer than the standard hotel time, and even took 20-30 seconds to get hot water. The shower head was also damaged.
3 We were placed in a room far from the hotel entrance. There was a small door to the room, but we asked many times and no one was willing to give us the password.
4. The wifi is the worst network in the world that I have lived in for so many years. The connection password needs to be changed every day. The Grand Hotel also uses the connection password but it can last until we check out. The network of Sailor Apartment is also very good.
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Woshishui123123
Standard Orchid Room
Stayed in Sep 2024
Solo travellers
54 review
4.2/5
Very Good
Posted on Nov 20, 2024
It's a Japanese hotel, so the hygiene is good. The food in the restaurant is a bit expensive. There is a big supermarket 5 minutes walk away. There is a Chinese hotel and Chinese restaurant opposite.
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Guest User
Hibiscus Studio
Stayed in Nov 2024
Solo travellers
1 review
4.0/5
Very Good
Posted on Dec 16, 2024
Environment: Good
Service: OK, not very flexible
Hygiene: OK
Facilities: Average
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Xingzhe66666
Superior Orchid Queen Room
Stayed in Oct 2024
Solo travellers
71 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Highly recommended, see my previous reviews for the reasons
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Guest User
Superior Orchid Queen Room
Stayed in Nov 2024
Other
6 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Overall it's OK, but smoking is not explained clearly.
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Suancaiyumixianxian
Superior Orchid Queen Room
Stayed in Nov 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jan 2, 2025
The overall location and price are very good.
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Hanguoci
1 Bedroom apartment
Stayed in Apr 2024
Business travellers
29 review
5.0/5
Outstanding
Posted on May 19, 2024
The so-called apartment is actually a suite, with a bedroom, living room, kitchen, and bathroom, and a lot of space. Opposite is a large Chinese restaurant, the Sichuan cuisine is delicious. Very suitable for business trips.
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Tianzhicongyun
Standard Orchid Room
Stayed in Jun 2023
Business travellers
12 review
5.0/5
Outstanding
Posted on Jul 27, 2023
The orchid room is larger than expected. There is a double bed and a single bed in the room, which can sleep a family of three at most. The room is located on the 2nd floor, facing the swimming pool with a nice view. There are tables and chairs on the balcony, where you can drink tea and chat. Overall, when hotels in Port Vila are becoming more and more expensive, they are relatively cheap and high-quality.