We had a phenomenal stay with the Grand Residences, and I cannot recommend the Grand Residences highly enough! My friend and I travelled to Mexico for a relaxing vacation, and we appreciated that the Grand Residences is a quiet property, has a beautiful beach, and the staff is exceptionally friendly.
I specifically want to highlight and commend the Grand Residence's handing of our food allergies. My friend and I both have severe food allergies--fish, shellfish, various fruits, and certain tree nuts between the two of us. We were given woven bracelets that indicated we had food allergies when we ate at the property's restaurants. The restaurants' hosts and waiters always asked about our allergies. The bracelet allergy indicator is quite clever and darling! The front desk employee asked about our specific allergies upon arrival, so their system was also tracking our allergies from the get-go. We appreciated that the hotel has a separate environment to prepare food to avoid cross-contamination.
I also want to recommend a snorkeling excursion, which sets off from the Puerto Morelos town center, a short cab ride from the property. Our concierge arranged the excursion for us, detailed exactly how much the cab ride and snorkel tour would cost, arranged for a cab to take us to Puerto Morelos, and wrote down all the details for us. It was a 90 minute tour, and we saw 3 sharks, barracudas, needle fish, and a plethora of subsea wildlife!
We'll always remember this wonderful trip!