Sun Castle Kaiman Hotel (Coast of the Blue) Reviews
Sun Castle Kaiman Hotel (Coast of the Blue)
240 meters northwest of the intersection of Xuefu Road and Yanghe Fourth Street, Funing District, Qinhuangdao, Hebei, ChinaView Hotel Details
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Guest Reviews of Sun Castle Kaiman Hotel (Coast of the Blue)
9.0/10
Good
320 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.9
Service8.9
Cleanliness9.1
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All reviews(320)
Positive reviews(298)
Reviews with photos/video(155)
Classy environment(60)
Perfect for kids(32)
Great swimming pool(27)
Friendly front desk staff(27)
Close to beach(21)
Well designed(15)
Loved the beach(11)
Has facilities for children(10)
Negative reviews(22)
Anonymous User
Enjoy Queen Room With View
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 28, 2025
Apartment hotel, large rooms, new equipment, good service, complete hotel facilities, naughty bag, outdoor swimming pool, the disadvantage is that it is a little far from the seaside, you need to take a car to go
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Response from Property: Thank you for choosing to stay at Sun Castle Kaiman Hotel and taking the time to share your stay experience. We are glad that you are satisfied with our room facilities and other services. Your feedback is very important to us. We will continue to optimize service details to create a more comfortable experience for guests.
Guest User
Elegant Queen Room
Stayed in Apr 2025
Other
1 review
10/10
Outstanding
Posted on May 17, 2025
The hotel environment is very good. The lobby is very bright as soon as you enter. The service of the ladies at the front desk is super good. We booked two rooms and arranged them next to each other. There is also a washing machine in the room. The bathroom is separated into dry and wet areas. The corridor is also very clean. The room has a balcony and the view is also very good. It is worth recommending and has a good price-performance ratio. 👍
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Response from Property: 感謝您選擇下榻太陽城堡開蔓酒店並抽出寶貴時間分享入住體驗,很高興您對我們的客房設施等服務感到滿意您的反饋對我們至關重要,我們將繼續優化服務細節,為客人創造更舒適的體驗。
Anonymous User
Enjoy Twin Room With View
Stayed in Mar 2025
Solo traveller
176 review
10/10
Outstanding
Posted on Apr 3, 2025
I went to the Cote d'Azur for a trip some time ago. The experience of staying at the Sun Castle Kaiman Hotel was great. I must praise it!
As soon as I entered the hotel, the lobby was spacious and bright, the decoration was exquisite and grand, and the style was full. I was instantly impressed. The front desk staff was warm and thoughtful, checked in quickly, and also introduced the surrounding fun places.
The room I booked was clean and tidy, and the layout was warm. The bedding was soft and comfortable, and I slept well for several nights. The room facilities are very new, with TV, air conditioning and other equipment available. The details show the quality, which is completely up to the level of a four-star hotel. The bathroom is separated into dry and wet, and the quality of toiletries is also good.
The hotel has a rich variety of breakfasts, both Chinese and Western, and the taste is superb. The restaurant environment is elegant and the dining experience is great. There are also gyms and swimming pools with complete facilities and good maintenance, which can meet the needs of leisure and fitness.
The hotel is in an excellent location, very close to the beach, and you can feel the beach and waves in a few steps. There is also a commercial street around, which is very convenient for eating and shopping.
The Sun Castle Kaiman Hotel (Cote d'Azur) really exceeded my expectations. The service, facilities and environment are all excellent. It is a four-star hotel. I will stay here again next time!!!
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Sun Castle Kaiman Hotel and taking the time to share your stay experience. We are glad that you are satisfied with our room facilities and other services. Your feedback is very important to us. We will continue to optimize service details to create a more comfortable experience for guests.
Response from Property: 您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。對於您在入住期間遇到的諸多不便,我們深感抱歉,這確實未能達到您應有的舒適體驗標準,也遠未達到我們承諾的服務品質。我們真誠地向您致歉。關於房間問題(氣味、衞生、冰箱):新裝修房間氣味殘留以及未徹底清理的杏核,反映出我們在房間清潔、通風檢查和細節把控上的嚴重疏漏。為您更換房間後,又出現冰箱異味問題,且未能及時為您更換,更是我們的失職。這暴露了客房設施維護和快速響應機制的不足,我們已立即安排對所有房間冰箱進行徹底清潔消毒檢查,並對相關清潔流程進行強化培訓與複查。關於泳池問題:泳池出現活蟲的情況令我們非常震驚和關切。泳池的清潔衞生是重中之重,出現此類問題是不可接受的。我們已責成泳池管理部門立即進行徹底排查、深度清潔和消毒,並加強日常巡檢與蟲害防控措施,確保水質和環境安全達標,杜絕此類情況再次發生。對於因此給您和孩子帶來的困擾與不安,我們再次深表歉意。關於設施問題(熱水器、空調):熱水器容量不足導致等待時間過長,以及空調滴水問題,都反映出部分設施的老化或維護不到位。這直接影響您的入住舒適度。我們已安排工程團隊對所有房間的熱水器容量進行評估,並優先解決空調滴水問題,制定相應的維修或更新計劃,以提升基礎硬件設施的可靠性。我們特別注意到您提到服務人員的態度全程都很好,並且前台在處理您退一晚房費時溝通順暢。 我們由衷感謝您對我們服務團隊專業素養和積極態度的肯定,這將是他們繼續努力的動力。然而,硬件設施、清潔衞生和細節管理上的缺失,完全抵消了服務團隊的努力,這是我們管理層必須深刻反思並立即行動去解決的。對於您提前離店的決定,我們完全理解並尊重。未能讓您享受到完整的、舒適的入住體驗,我們再次表示誠摯的歉意。我們已將您的反饋作為重要案例,在內部進行深入分析和整改,以避免類似問題再次發生。我們真誠希望能有機會在未來為您提供一次真正體現我們服務水準的入住體驗。如果您願意再次光臨,我們將為您特別安排.再次感謝您的反饋,這對我們至關重要。祝您生活愉快!