We arrived at the Electra palace, check in was smooth and the receptionist was friendly and informative. Our room was bright and spotless however it lacked storage space ( missing shelf from the wardrobe) we did say to reception and it was fixed the following day, not what you’d expect from a 5 * hotel. Our bed was comfortable with a mixture of pillows available, we had clean towels every day and pool towels were available in the room. The hotel is spotless, this includes round the pool and pool toilets. The pool area is fantastic, sunbeds are plentiful. The standard of food was very good, definitely something for everyone available. ******* The hotel charge 80 euros to keep your room for a late checkout, at no point were we advised there is a courtesy room available for 20 minutes. There was also an issue for Jet2 guests where all inclusive ceased at 12pm on departure day, after a few complaints through the rep, the time was extended to 7pm. It was very difficult to get a soft drink in a large glass at the pool bar, When I asked why the lady asked “do you want it or not” it makes no sense Angelena and the older gentleman were both very good, There was a lady with a hoodie on who stood behind the bar everyday with her phone in her hand, regardless of how busy it is, she doesn’t help the bar staff. The manager can be seen walking round the hotel, but doesn’t acknowledge you in any way, this rubs off on some of the staff too! In our view the hotel is not 5* but a decent 4*