Holiday Inn Express Hotels in Richmond

The room was okay. My luggage was delayed, and there were no toothbrushes or toothpaste. It was good that the hotel provided disposable ones upon request. However, when I called for two toothbrushes, only one was sent. Calling again, they insisted we go to the front desk to get it ourselves. Moreover, the front desk staff, who clearly looked Chinese, refused to speak Chinese with us, acting as if speaking English made them feel superior. Breakfast was decent and filling. Also, for the airport shuttle, 200-215 refers to check-in counter numbers, not a gate, and it's a designated shuttle pickup spot. The hotel failed to explain this clearly.

It was nice. The room had a very large ceiling. The accommodation is close to the airport and the city center, so it's good for those who have a car. There is no separate parking fee and breakfast is provided and it is delicious. However, the bathroom seems a bit old, so the smell of water comes out if you don't close the door. Still, it's a great place with a separate laundry room, friendly staff, and a great view of the moon at night!