Quality Inn & Suites

So much to see! and stay was great.

Average at best and will do the basic job i.e. shelter and that works. The problem I have is that like the Quality Inn in Andrews the web site ad says “Free hot breakfast” and yes the waffle iron is hot but thats it. The breakfast is a weak, very weak continental like during covid; same as Andrews. Thank goodness there is a McDonalds nearby. I have stayed in some great Quality Inns and Comfort Inns but the general inconsistency of Choice Hotels really gives me pause because you really have to dig down to find out the quality. I have not had to do that with Holiday Inn Express.

The overall experience with this stay was bad. I reserved and paid on Priceline but was charged not once but twice by the hotel in addition to what I paid through Priceline. They have yet to contact me back in regard to the issue and Priceline has had no luck in resolving it with the hotel either. I was told the day of check out I would be contacted once it was resolved but as of yet no luck. There was no hot water in the morning so that was just peachy. I would not recommend a stay here. There are plenty of really nice mom and pop motels right by so give those a look.

Highly recommend this hotel. Room was clean, bed extremely comfortable,pillows soft and comfy. Bath towels huge and heavy, bathroom clean. Shower needed to be a bit hotter. Staff friendly and accommodating. Felt very safe. Great place to stay for the weary traveler.

The room and public areas were very clean, and appeared to have been redecorated recently. The room was small but adequate. Staff were very friendly and helpful. Included breakfast was basic and simple. The first night there was no hot water, but that was corrected the next day; the water heater had been turned off during while the city had been working on water lines but inadvertently not turned back on.

There are not many choices for an overnight stay in Robbinsville. This hotel is just about it. It was pretty basic, but met our needs. We found it to be clean, bed was ok, though bathroom handicap access was a bit challenging for a senior. Ok for one night.

This is a converted microtel. The bed was comfortable enough but the room is tiny and difficult for 2 to maneuver at the same time. Not enough outlets and only one bedside table. Took 5 minutes for shower to get hot - but then only luke warm at best. No guest laundry available. The town has very little to offer as far as food with nothing but Mac Donald’s open on Sundays.

1. I arrived at hotel 3:30pm check in is 3pm i was told room wasn’t ready. i waited 2hrs until 5:30, when I was checked in and given room key card for # 307. I go to room 307 slide card go in only to find a lady in the room! Needless to say it scared her and embarrassed me. I go back to desk shared what had happened. I was told to wait wit any apology. I waited until 6:45 until I got a room. 2. 8/4 /23 the last night of my stay i was awakened at 10:45pm which loud banging on my room door. I heard someone saying come to the door. At the door i was told ny the manager that he needed my card to take down and run because I didn’t check in when i arrived on 8/2/23. To which I replied no way I did check in but I’ll be at the front desk in 10 mins. 3. Once at the desk I tell the manager i have already had my card ran, he insist it hasn’t been. I tell him i don’t want to be charged twice, he assures me i want be so i let him run it again (mistake)! 4. I get home the night of 8/5 i check my bank website for the hotel charge. I had three charges 1 correctly matched my check out receipt the other two were fraudulent totaling $741.19. 5. I have stayed at this property the 2 previous years while attended a annual event in the area with no issues at all. Upon arrival this year I found that management has changed since 8/22 and not for the better! 6. I will certainly will not stay here or any other “Choice “ hotel property again. I called both the hotel they are clueless only thing i got was that it seems i paid for both rooms. I called Choice HQ they were no help. I am working with my bank to resolve the issue, do your self a favor and avoid this Hotel in Robbinsville at all cost!!

We enjoyed our stay at this location in Robbinsville, so we could start our exploration of the Cherohala Skyline Drive and Joyce Kilmer Forest (with old growth tulip poplar trees) early the next morning when we had the lovely road completely to ourselves. The room was clean and comfortable, with modern minifridge and microwave, overhead room lights (I have always been baffled that hotels usually skip this, it made things SO much more pleasant!), comfortable beds, clean bathroom with well lit mirror. The breakfast room had yogurt, cereal, and wafflemaker; much better than the bulk pastries I was expecting. They ran out of butter packets and a staff member took the initiative to run to the grocery store and get more. Desk staff were all friendly, interesting, and genuinely interested in provided excellent personal service. They clearly cared about doing a good job, not just punching the clock. Thank you! Only challenge was that there are not enough parking spots for the number of rooms, probably because some visitors are there on motorcycles to ride the nearby Tail of the Dragon.