The Towers at the Kahler Grand

I stayed at the Towers at the Kahler Grand Hotel, the concierge floor, for my surgery. I was alone but I did not have to worry because of the amazing concierge staff. They were very helpful and attentive. I would definitely stay there again.

Had a procedure at Mayo Clinic, called, reservations was smooth. I knew construction was taking place and it was a mess! I drove by ramp, it was full. I drove to front of hotel in the circle where I met Rodney at valet. He helped me park so I could check in. After checking in with the nice gentleman (forgot name, wears glasses, worked around 6pm on 7/30), he was wonderful and helpful with calling valet, Rodney, he helped me with my bag while the other gentleman working with Rodney, (sorry forgot name, he was great) and took my car while Rodney assisted me to my room. He was a ray of sunshine! Every time I saw him that evening or the whole next day throughout my procedure, he was always smiling and saying hello! During my checkout he helped with my luggage and brought my vehicle to me and loaded it. He is such an asset to the hotel and they do not know how much of a shining star they have for an employee to a hotel that sees a lot of sick and sad and crabby patients that come to Mayo! If you want something a bit extra, The Kahler Grand Hotel have some pretty special employees that will bring a smile to your day, lend a hand, when you need to reach for one, lend an ear, if you have something you need or wonder, make a wrong a right if needed. This is my 3rd stay, and this has been the best by far! Thank you for a wonderful, safe experience for a single lady! Kari Joy

I can’t say enough good things about this place. The staff was exceptional, the room was exceptional and all amenities were exceptional!

Concierge was amazing! Breakfast and amazing dinner included with stay. Literally across the street from Mayo and Ruth Chris on the first level.

Great place to stay if going to Mayo. You don’t have to go outside to get to the buildings at Mayo with the subway level. Food is good for 2 meals a day. There’s room service & deliveries from Instacart if needed for groceries or outside food/beverage source. Personalized concierge service is good. Our stay was 10 days - they accommodated our extended stay flawlessly. My only complaint is the room temperature everywhere; it can be stuffy moving place to place. Take a fan to cool off in your room.

I parked in their ramp for three days while doing business at the Mayo. On the third day, there was an issue and i couldn't exit. Each day I parked there was different with some days issuing tickets and some tapping a credit card in and out. I pressed the help button on the screen that read, "Transaction complete" and a brusk woman answered and though she had the power to let me out, transferred me to their I.T. Meanwhile cars were backed up behind me and I was embarrassed. The call went to voice mail. Then the help button didn't activate the first 20 times or so I pressed it... more cars behind me. When the woman answered again she agreed to let me out only if I came around and went to the front desk. I did. My card had not gone through, not because it didn't work but because on this special day it wanted a ticket to exit. I park in ramps all over the place so I know how this works. I was first made to explain it to someone who couldn't help me and called the manager I asked for in the first place. The manager was unable to explain why the routine changed from one day to the next and had me standing there for 20 or so minutes. I asked to be comped for my inconvenience and got a measly 4 dollars off! Don't park here! The spaces are so narrow I nearly couldn't get in my car and I'm average size. Your car will get dinged and the customer service is horrible. Never parking there again. I told this story to another contractor for the Mayo and he had the same experience some time ago and told them he would never park there, stay there, or have his crew stay there or even eat there again. The way they treat parking customers is rude.