Hotel Piccolo Borgo

Staff not friendly, room smelled of sewage, only hot water available in the shower which burned us.

We stayed at Hotel Piccolo Borgo for one night, and it was one of the worst hotel experiences we’ve ever had. From the moment we walked into the room, it was clear that basic cleanliness and maintenance weren’t a priority. There were stains on the curtains, torn furniture, marks all over the walls, and dirty floors. The bed was extremely uncomfortable, with visible stains on the mattress and only one flat pillow that offered no support. The bathroom was another huge problem. The next morning, when we went to shower, we discovered there was no hot water at all. After a long day of traveling, we were hoping for at least a decent start to our day, but we were forced to shower in cold water. The showerhead was filthy, covered in grime and limescale, and the whole bathroom felt unclean. It’s shocking that this was the standard they provided. The room also smelled of cigarette smoke, even though it was advertised as non-smoking. My partner has asthma, so this wasn’t just unpleasant, it was a health risk. We brought up these issues at check-out, but instead of taking any responsibility, we were handed a business card and told to email management. We emailed straight away, including photos of the room to support our complaint. After several days of back-and-forth emails, management finally offered a partial refund, but their tone was dismissive and unprofessional. They even referred to our complaint as an “endless epistolary conversation,” which was insulting given how serious the issues were. We never usually submit reviews and are often lenient if one or two things aren’t quite right, but this experience went far beyond what we could excuse. This hotel didn’t meet even basic standards of cleanliness, comfort, or service. For a place that calls itself 3 star, the experience was a joke. We wouldn’t recommend staying here under any circumstances.

Disappointing Experience – Beware of Reception Staff. Our stay at Picolo Borgo was frustrating from the start due to the incredibly rude and unhelpful receptionist. Communication around the shuttle pickup from the metro station was a nightmare, and even basic assistance was met with attitude. Although we were told the pool would stay open later, we were forced out five minutes before closing,needlessly strict and poorly handled.Despite being just a 10-minute drive from the airport, no shuttle was available in the morning. The receptionist refused to help arrange a taxi and even tried to overcharge us,quoting €35 for a ride we ended up booking ourselves for €20 using the FreeNow app.The location is remote with nothing nearby,so make sure to bring food if you're staying overnight. Overall, the rude service and lack of basic hospitality made this a poor experience. I would not recommend staying here.

Quiet and comfortable hotel This is a very comfortable hotel which is close to the airport. It is perfect for one night stay when your flight landed at the airport too late. The only issue is the Spa and sauna which was closed but appeared to be available on the hotel introduction.