B&B Hotel Caen Mémorial

Rated as 2 star B&B hotel so wasn’t expecting much , stayed 2 nights with dad and brother in one room, bunk beds at 53 years old lol, but served a purpose visiting the DDay museums and landing sites, and 100m away was a superb restaurant, functional, clean and lovely staff, will use this place again

At the time we arrived at the hotel the reception desk was closed. Unfortunately we had difficulties checking into the hotel as the self check in machine wouldn’t accept our booking code. It was very stressful. Luckily a staff member of the hotel that was of duty helped us out. She was helpful and friendly. She experienced the same problem and had to make a phone call to get the right booking number that was very different from the number that was given to us by ***********. The hotel itself is in need of renovation. Lot’s of old fixtures everywhere. The room size is ok but there is a strange smell coming from the bathroom. The only place to keep your toiletries is right above the toilet bowl. Make sure you always have the lid closed as toiletries can easily fall into the toilet! Towels were very small and worn out. The bed was uncomfortable and felt rock hard. No airconditioning available so it might get uncomfortable on hot days. We had much better experiences at other budget hotels of the same brand. Unfortunately I cannot recommend this hotel.

I booked this as it was cheap and dog friendly. We were pleasantly surprised by our stay. Plenty of parking on arrival Check in was done on line prior to arrival so we had our room number and key code and went straight in even though reception was closed The room was small and clean The bathroom was spotless with towels and soap We found the bed to be extremely comfortable and the room was a pleasant temperature Our dog was made welcome and slept in our room, no bother. She seemed quite content with things Reception were very helpful. The coffee machine wouldn’t take my card and the receptionist organised coffee from the breakfast area for us. For the money we thought it was good We visited a nearby restaurant for food and the supermarket across the street, but aren’t sure if there is much else in the area

Have stayed 1 night out of 2 never again. We had a mentally disturbed person in the next room who constantly banged on our door and was running against his bedroom wall as if trying to bulldoze into our room. He also kept trying door handles to other rooms. The reception is closed at night no staff available. On complaining this morning the guy was incredulous stating that the guy was a longer term hotel guest and the hotel is aware that he has caused problems with guests previously. At breakfast my daughter who was in a different room was subjected to her door handle being tried several times, and s family of 4 from Holland were also disturbed by him and they were on a different floor. This is very disturbing. Further to the above mentioned the paid for breakfast was a farce. Don't waste your money. I would like my money refunded. Have just returned back to the hotel to find the reception guy hasn't made any effort to move the mentally ill schizophrenic. The receptionist thought it quite amusing . I don't find it funny neither acceptable for this to occur and not be dealt with appropriately. The response from band b client services was to have the reception at the hotel deal with the matter. B and b clearly don't want to deal in the short term client interest. The response is atrocious given they had my phone number. All this and I had trouble with my second booking at a b and b hotel who despite being paid over 330 euros in full two years ago made errors and told me my account wasn't paid. This hotel chain is a joke! The response from client services was to contact reception, this I had already done. Clearly giving me the runaround.