We had reserved 2 rooms with accommodation and breakfast included for 4 of our clients for the night of May 28 to 29, 2023. On the hotel's website and on the Triadvisor site, no information concerning the refusal of dogs (except in the restaurant) is not mentioned anywhere. When the guests arrived at the hotel at the end of the day on May 28, they were simply refused access to the rooms and they were forced to find accommodation elsewhere (opposite). All this wouldn't really matter if it weren't for the fact that we had paid for the rooms by credit card in the amount of €204 before the guests arrived, an amount that the hotel is now refusing stubbornly to reimburse us (with an extremely unpleasant tone used by the manager of the establishment on the phone who viciously reproached me for our lack of professionalism without worrying about his own shortcomings in terms of information). In short, a way of doing things that looks more like a scam than anything else!
Original TextTranslation provided by Google