Homewood Suites by Hilton Salt Lake City Airport

We stayed here the night before an early a.m. flight and it was perfect. Clean!!!! Smelled great! Quiet. Very comfortable!

We like to eat in our room and the kitchen worked well for us. The rooms were clean and comfortable. The shuttle transportation to the airport 24/7 allowed our late arrival to still get picked up and taken back to the hotel.

Stayed here a few nights and wasn't impressed. First, realize where you are (this is on me) but you are not close to much (coffee, restaurants, park, etc) other than the airport, so just keep that in mind. I booked this hotel in the winter because it had an indoor pool and Jacuzzi. The pool was broken when I arrived and I let the manager know that I booked BECAUSE of the indoor pool since I was traveling with a small child and needed something for them to do, and asked if I would get a discount or anything since the pool was broken and was told "no, it's not our fault there is a broken part". I was not happy that there was no compassion or discount offered. Breakfast wasn't worth it. The fresh fruit wasn't fresh at all, only one day were there even any muffins, there were hardly any bread choices either, and it was very meh. Worse than other hotel breakfasts. They clean the floors a lot which is nice, but our room was kind of dirty. The fans had layers of dust on them, and the bathroom had brown 'drops' on the walls by the toilet so I can only imagine what that was. There was also no extra toilet paper in the restroom so make sure you check that/ask for more. Also, the lights went out in the bathroom and toilet area on our last night. Also, it impacted me because I had to work but there is no pen/paper in the room and desk area had not been cleaned, it was sticky. All in all I would not stay here or recommend. I would choose another hotel in this area.

This property failed to adequately explain their working amenities. My family got to this hotel thinking we would be able to swim and an hour after checking in we went down to the pool and spa only to find that they were closed and not in working order. We asked for a refund to go to the garden Hilton next-door and the operations manager Jacqueline refused to refund our money so that we could go to a hotel that had the amenities we were looking for. There is no signs stating that their amenities are not in working order. After a long day of traveling my family and I wanted to enjoy the pool and hot tub and that was one of the reasons why we chose this place. Hilton usually is very good at honoring there, guests and treating them well. I am very disappointed in the customer service and the lack of communication this hotel provides. I’d stay at the garden Hilton next-door.

We checked in. Went up to our room to get ready to swim. Their pool was closed for renovations. That is the whole reason we were there. Stayed for approximately 60 mins. They would not refund or move us to another property. Ended up having to make another reservation at a different hotel near by. And pay both.

Very average maintenance in rooms not up to par. I booked this hotel for hot tub and pool and was closed. The breakfast was average.

Very convenient near airport with a good breakfast spread. 24 hour shuttle worked smoothly with no delays. We stayed coming in very late and stayed for two days for our return - each time shuttle was reliable, friendly.

We were able to check in by 230pm instead of 3pm which is good! We then got in a room that was not cleaned (bed in made, towels on the floor) the room was not cleaned after the previous guest… back to front desk we went! The receptionist gave us an upgrade for the inconvenience. After stepping out for dinner the room key didn’t work… back to the front desk, we went! We hear then from the gentleman that our room was given to other guests who entered our room and saw our belongings and then came back to the front desk to get another room. Great hotel if you want to reach your steps intake going back and forth from the room to the front desk and if you’re not worried to find strangers in room or if sleeping in a room that wasn’t dreamed up from previous guests! Reception attendants were pleasant during this process but it’s not enough to get a better rating!