To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(119)
Positive reviews(18)
Reviews with photos/video(4)
Negative reviews(1)
Yati AR
King Room
Stayed in Nov 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Cable car at Powell station is right at the doorstep of CitizenM. Walking distance to most places. Checking in was smooth with automation, room is also automated with iPad commands.
Guest User
King Room
Stayed in Nov 2024
Couples
7 review
1.0/5
Posted on Mar 9, 2025
Worst hotel ever. We didn't even spend the night, the neighborhood is very bad and the room was dirty with hair on the bed.
thenethfarious
King Room
Stayed in Oct 2024
Business travellers
21 review
4.5/5
Great
Posted on Jan 9, 2025
It's about 5 mins walk from Union Square. The rooms are clean and the experience is fuss free.
Guest User
King Room
Stayed in Sep 2024
Business travellers
2 review
4.0/5
Very Good
Posted on Oct 15, 2024
Very good location and nice building. The lack of kettle is dissapointing and the iron room need some work
Anonymous User
King Room
Stayed in Apr 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on May 28, 2024
Good place for any type of trips
Guest User
King Room
Stayed in Jan 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Feb 13, 2024
The room is compact but perfect as it has everything that you need. It’s cozy and extremely comfortable. The common areas are clean and well maintained and the entire vibes of the place is just great.
A_ Madi6
King Room
Stayed in Nov 2023
Couples
7 review
5.0/5
Outstanding
Posted on Dec 27, 2023
That’s my second stay at CitizenM hotel. The first one was at LA and this one in SF. Really it’s my first choice due to the quality of the services.
It will be better if they let people do self check in without interrupting them.
Guest User
King Room
Stayed in Apr 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jun 1, 2023
The room is very modern and stylish. Staff members are very nice and friendly. The bar in the hotel will be the best and safe place to hang out with friends.
Anonymous User
King Room
Stayed in Jan 2024
Business travellers
27 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The lighting in the room is very smart, and there are not many types of breakfast, but breakfast is like that in every hotel in the United States. The location is very good, it only takes ten minutes to walk to Moscone Hall! This one is safer. The bed is large, suitable for two people. Check-in and check-out are self-service. There is a microwave available in the restaurant. You can ask the waiter for hot water. There are no slippers, hot water kettle, toothbrush, etc. in the room. There is hand soap, shower gel, etc.
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Guest User
King Room
Stayed in May 2024
Business travellers
18 review
4.5/5
Great
Posted on Jun 22, 2024
Make do with it, high cost performance
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ying1972
King Room
Stayed in Jul 2023
Other
25 review
5.0/5
Outstanding
Posted on Aug 30, 2023
The room facilities are stylish and the sound and light insulation are very good. You can have a quiet rest in the downtown area. It's good.
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Guest User
King Room
Stayed in Jun 2023
Family
5 review
5.0/5
Outstanding
Posted on Jul 17, 2023
environment
The service was excellent
Facilities: relatively new