Guest User
January 31, 2023
POSITIVE: It is located on a private beach, lovely gardens, the air conditioning works well, good wifi, the employees are very friendly and work hard. NEGATIVE: It is far from the center (25 minutes by taxi) and few restaurants and attractions nearby. This hotel is in disrepair – in our room the safe didn't work, the only table there was wobbly, the door lock was partially rotted and unsafe, the shower door didn't close completely, and the patio door was broken. Dirty and didn't open. We told maintenance about this, but at the end of our 5 day stay, only the safe was fixed. The bathroom was the smallest I have ever seen except on a cruise ship. The dining room ceiling is partially rotted. The worst was a layer of algae approximately 15 cm high and 25 cm wide. It was impossible to enter the sea without walking through this. During our stay no one tried to remove it. I understand that buildings near the sea have problems with corrosion from trapped air, and so problems with doors that are difficult to open, are not unexpected, but these problems and the algae problem on the beach can be controlled with good maintenance. I think the administration doesn't care about maintenance. The photos on the website are misleading – perhaps old or photoshopped. The pool is clean, but much smaller than shown on the website. San Andrés is a beautiful place with beautiful beaches with crystal clear water and memorable attractions, and a very attractive center with good restaurants. Next time we will stay closer to the center.
Original TextTranslation provided by Google