Hotel Nacional de Rio Preto - Distributed by Intercity Reviews

hotel, excellent service and conservation, very comfortable bed, really just need room for a smoker

Hotel charged extra fees at checkout. I didn't think this was cool because the app said the fees were already included.

The compliments are for the hotel. For trip.com it was the first and last purchase. There is no transparency in values. It showed a value below that of other competitors and when we accessed it to finish, it added values ​​for taxes and fees, which leaves the impression that they were the values ​​of taxes and fees that other sales sites leave for us to pay at the hotel. We arrived at the hotel and there were taxes and fees, demonstrating that trip.com was not transparent. I complained through the app and was ignored, with no response since Thursday, September 28th.

Newly renovated, good in every aspect

The hotel is old and the rooms are small, but it is very clean and the staff is very friendly and helpful! The hairdryer in the room didn't work, but other than that I had a great stay! The pool is huge, the sun shines all day and it opens at 6am, which was the main reason I booked the hotel.

Good hotel. Complete and well served breakfast. Staff always polite. I previously stayed in a room on a higher level, this time I stayed in the simpler room. Comfortable but very old, the hotel is old in itself! How clean and organized it was, but as I have rhinitis, it attacked me a little! But nothing that is a demerit. I recommend the hotel.

The service at the reception and the hotel can be described as excellent. The hotel room is perceived as new, including a model often found in Europe, but the walls are so thin that you could hear everything that was happening in the hallway and in the surrounding rooms. In the morning, before eight o'clock, the cleaning ladies started cleaning the unoccupied rooms and paid no attention to the noise they were making, so I, being in a hotel, would have liked to have slept until at least ten, with the noise that was was going on, I couldn't go back to sleep. Anyway, great location, excellent restaurant service.

Spectacular breakfast is the hotel's strong point. It has a good location, restaurants nearby and inside the hotel. Polite and helpful staff.

I was not informed when I purchased that I would have to pay 10%.

Safe, hygienic, very good 👍

Excellent hotel, ideal location, excellent service, very good leisure area, impeccable cleanliness... I highly recommend it.

THE STAFF ARE VERY WELL RECEIVED AND ARE Attentive, THE CLEANING SERVICES VERY GOOD. COMPLETE BREAKFAST WITH MANY OPTIONS AND THE RESTAURANT ALSO WITH QUALITY FOOD.

Excellent service

The hotel is a pretty good bargain, but there are trade-offs. Breakfast is free, but essentially the same every day and with inconsistent quality. For example, some days there were lots of shell in the scrambled eggs. The location is inconvenient if you're looking for familiar places like Starbucks, Burger King, Taco Bell, but there is a nice lagoon park not too far away with a good walking/running trail and snack food stands. I was actually impressed with the shower - it had consistent and adjustable water temperature and pressure with good isolation and containment of the water and steam. Probably my biggest complaint was with the unreliable WiFi. I stayed for several days, but the WiFi passwords they gave me kept expiring after a day or so and then I would have to ask for a new one. It would stop working without any warning and once I was in the middle of a zoom meeting when it cut me off. They really need to improve how they manage WiFi access so guests have access for their entire stay without having to get new passwords all the time.