We stayed for 3 days and 2 nights. The only advantage was that it looked good in taking pictures, but the food, service and environment were terrible.
1. Meals
1. The content of the snacks included in the three meals was very bad. The seafood in each meal was stale shrimps and octopus. It tasted pink, heavily seasoned and had a strange smell. Fish balls, fried chicken nuggets, and hot dogs appeared repeatedly. Like an overnight meal. The supply of meals is insufficient. Some people are deprived of basic food such as eggs and fruits. They grab every meal like a refugee and will not replenish it after it is finished.
2. The meal service time in the first two days was not on time. There were 3 kinds of noodles and rice noodles. It was not clear that they were preparing any exquisite dishes. After urging the boss again and again, he explained that it was because the employees were on vacation and there was a shortage of manpower, but this should not be an excuse. If it is due to a lack of manpower, the guests should not have to pay for the problem. If the hotel cannot provide good quality, it should not charge such a high accommodation fee.
3. There is only one kind of orange juice for drinks, and you have to brew coffee and Milo yourself.
2. Service
1. When we arrived, we had to carry our luggage and check in. The employees were all chatting in the lobby, which didn’t look very good.
2. During meal time, employees sit at the buffet, scrolling on their mobile phones, taking selfies, and watching videos, which is very unprofessional.
3. When asking employees to replenish cups, plates, cutlery, and toilet paper, they only have to ask for help before they bring them out. The service attitude is lax.
4. Injured while snorkeling, I asked if there was a medical kit at the counter. I only had a jar of yellow medicine. It was more than half an hour's boat ride away from the island, but no medicine was prepared at all.
3. Environmental cleanliness
1. The toilet pipe keeps flowing out of sewage to the drainage hole. The smell of feces and urine floats in the room, and the toilet seat will shake.
2. Dinner ended at 7 o'clock, and until 11 o'clock in the evening, the dishes and garbage of the guests were still on the dining room table. The garbage was blown everywhere by the sea breeze and fell into the sea.
3. Employees and residents will smoke in the lobby and restaurant, and are very unfriendly to non-smoking residents.
The Jelly House is still under expansion. It feels like it is only in the trial operation stage and is a resort that cannot provide normal services and operations.
Commented in April 2024, I hope the jelly sea will improve in the future!
Original TextTranslation provided by Google