Guest User
January 23, 2023
Straight to the point: Terrible experience!
Let's start from the check-in. We parked in the parking lot at the entrance. We need to carry our luggage up the stairs to the hotel gate. Two staff members in hotel uniforms stood there chatting. I, a girl, carried a suitcase in one hand and a large luggage bag in the other. , up the stairs to the door. It's okay for them to help, they didn't even say hello to us. Really bad staff!
After checking in, the cleanliness of the room was really bad, the carpet was not cleaned, there were large stains and small things visible to the naked eye. Go to the bathroom and wash your hands. There is a big puddle of water on the sink, the whole box of toilet paper next to it is wet, and there is also a puddle of water under the sink. Called the front desk and a member of staff came with a packet of paper and a towel to dispose of. Then she changed the paper, wiped the countertop, took a big towel and threw it on the edge of the bathtub, let me just step on it with that towel, and then left. I saw that the water under the stage had not been treated, so I ran to the door and asked her if it was treated like this? She was right. okay! I need to use a hair dryer later, and when I open the drawer, it is in this state. Well, whatever, just for a while, just for one night.
Breakfast on the second day, breakfast until 9:30, we didn't arrive at 9:00, the restaurant is small and these hardwares are not mentioned, the hot dishes are almost gone, there are about three or four dishes left and some fruits. All those who came later were at the noodle stall, eating flat pork ➕ mixed noodles. I have collected all the money that should be collected, but I have not kept up with the work, I am really speechless 😒!
When has the management of "Wyndham" become like this, what a disappointment! None of the staff took the initiative to say hello, not a single smiling face, let alone a Happy New Year, what a self! As a service industry, this quality is really poor!
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