WanYoo Esports Hotel (Shanghai Putuo Zhenping Road Subway Station) Reviews
WanYoo Esports Hotel (Shanghai Putuo Zhenping Road Subway Station)
3rd floor, Feizhou Times Building, 1777 Zhongshan North Road, Putuo District, Shanghai, ChinaView Hotel Details
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Guest Reviews of WanYoo Esports Hotel (Shanghai Putuo Zhenping Road Subway Station)
9.7/10
Excellent
642 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.7
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All reviews(642)
Positive reviews(623)
Reviews with photos/video(91)
Friendly front desk staff(47)
Classy environment(40)
Easy to get around(26)
Good e-sports experience(22)
Many amenities(16)
Good Internet(15)
Close to metro(9)
Perfect for business trips(6)
Negative reviews(19)
Lokhande
Double Bed Room (Curtain Projection)
Stayed in Oct 2023
Business travellers
3 review
10.0/10
Outstanding
Posted on Nov 14, 2023
The hotel is clean and cozy, and the staff is very helpful I had to buy some things urgently the hotel staff readly helped though I speak a little Chinese and they speak a little English. We used translating apps to do the conversion.
Rooms are big enough and room service takes place everyday. I will stay again if I get a chance.
Response from Property: Thank you for your support and recognition of our hotel. I hope you can still choose our hotel next time. We will definitely work harder
W
Double Bed Room (Curtain Projection)
Stayed in Oct 2023
Solo travellers
3 review
4.0/10
Posted on Nov 21, 2023
This is the smokiest hotel I have ever stayed in. There is visible smoke in the hallways. I asked the staff to at least get the people smoking insode the lobby on the first floor to stop, they did not help. So i asked the workers in the restaurants to stop coming into smoke in the lobby. The ad they have shows a room with a window. There is no window. The ad also shows there is a microwave. There is no microwave in the room. The ad also says coat hangers provided.... but there is NO closet. I had to put all my clothes on the floor. Terrible experience, trip.com is such a scam. Fix your false advertising, and mention the thick smoke filled hallways that gets into your room everyday. I felt it on my clothes on the bed, on everything. They did give me an air filter but that amoubt of smoke absolutely cnanot be filtered out. 0 out of 10 stay. Avoid this place, so gross.
Response from Property: Hello, we're sorry for not bringing you a good stay experience. But here are some points we want to argue. 1. Only the third floor of the building belongs to the hotel area, so the smoking area you described in first floor is not the public area of our hotel, and certainly it is not under the supervision of our hotel. Therefore, our staff don't have the right to drive out the smokers where even doesn't belong to us. 2. We have washing machine, dryer and microwave oven in the public area, and we never advertise that we have a microwave oven in every room, please watch the ads carefully. Almost all hotels in China don't have a microwave oven in every room, what you are looking for is apartment. 3. Our facilities do not include closets, but we do have coat hangers in every room.4. The room type listed on Internet which you lived in is "Partly has windows". Maybe you don't understand Chinese but after you checked in, you already complained all these above to Trip.com and we told you clearly you can freely get refund and change to another hotel, but you did not cancel and stayed for 13 days.The information we provide online is accurate and true, there is no false publicity, please use your evaluation rights fairly and justly, do not mislead the guests in need. We wish you a happy life!
Guest User
Double Bed Room (Curtain Projection)
Stayed in Jul 2023
Solo travellers
41 review
7.0/10
Posted on Aug 17, 2023
Lokatiin is ok. Decent enough room that is clean. The bed is comfy.
Response from Property: Hello, thank you for your recognition of the hotel, we are very happy to add a pleasant stay experience for your trip in China, but did you give a wrong score? The score you gave shows you are not satisfied. If you are satisfied we hope you can give the hotel full marks. We wish you a happy life and hope to meet you again!
Mr
Double Bed Room (Curtain Projection)
Stayed in Sep 2023
Couples
2 review
9.0/10
Great
Posted on Dec 20, 2023
Good place to stay with friends.
Response from Property: Dear, see you give 4 stars evaluation is what we do not do well? If there is anything that needs to be improved, we will solve it for you in time. If not, I hope I can light up five little stars
Anonymous User
Double Bed Room (Curtain Projection)
Stayed in Jul 2023
Couples
36 review
10.0/10
Outstanding
Posted on Aug 20, 2023
It was good
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Triple Room With E-sports
Stayed in Dec 2023
Travel with friends
3 review
9.5/10
Amazing
Posted on Jan 29, 2024
Facilities: Room facilities are very good
Hygiene: Hygiene is okay. There is no ashtray, which makes the floor a bit too hot.
Environment: The surrounding environment is okay and the hotel environment is also very good
Service: Very good service attitude
Original TextTranslated by Google
Response from Property: 感謝您選擇大師電競酒店,您的認可和肯定是我們最大的工作動力,之所以沒有配煙灰缸是因為酒店是禁煙的哦 ,大師酒店是一家新起的電競遊戲酒店,一切從顧客的感受度出發,全新的設施設備,超標配的選材,精簡的對客流程,我們本着為服務好每一位顧客的原則,讓來酒店的每一位客人都能有到家的感受而努力,歡迎您隨時關注我們,希望下次來能給您帶來新的體驗,衷心地期待您的再次光臨,我們在大師等您哦~
Guest User
Deluxe V4 (Double Bed)
Stayed in Nov 2023
Couples
3 review
2.0/10
Posted on Dec 28, 2023
It’s a rubbish place, there’s no place to park, and there’s account-stealing software on the computer. Last time, I was able to get a refund for the games in the online inventory. The hotel I stayed at on the 24th helped me clear the inventory on the 25th. By the way, the games were refunded. They were expensive. The accessories haven't been touched yet, and I don't know if it was cleaned by the hotel staff or by subsequent guests. In short, if you are not afraid of losing your account data, you can go to his place to surf the Internet. To sum up, it is very poor and very unsafe.
Original TextTranslated by Google
Response from Property: We are very sorry that we could not bring you a satisfactory experience. You can park near Zhongshan North Road, and the hotel can provide parking coupons. The hotel's computer management system is provided by Shunwang. It has been found out that the reason is that Shunwang's plug-in was hacked and implanted with Trojans, and many Internet cafes were affected and account theft occurred. Although the system has been upgraded and protected, we would like to remind you to change your password and try to log in and view the verification code by scanning the QR code on your mobile phone. Our hotel has been operating normally for more than three years. The hotel computers are diskless systems and will be restored to factory settings after restarting. No account information will be retained. You can rest assured. We apologize again for the inconvenience!
Guest User
Guestroom - 6-Person Occupancy
Stayed in May 2024
Travel with friends
9 review
4.0/10
Posted on Jun 22, 2024
Saving money: The hygiene is very average and the service attitude is very poor!
I was having a party with friends and booked a six-person gaming room. However, when I walked in, I found that the floor was very sticky. It felt like the previous guest had not cleaned it properly after checking out.
It would have been fine if the floor was too sticky, but I found that the sink in the washbasin was clogged. We asked the front desk staff to come over and help with the repairs. It was around 11 o'clock at that time, and he told us that there was no maintenance person and that it could not be repaired immediately and we would have to wait until the next day. We were leaving the next morning, so what was the point in waiting until then to fix it? No common sense at all! And the service attitude is very bad! He thought we wanted to negotiate conditions, but we just wanted the pool to be repaired, it was just such a simple little request. To take a step back, even if he wants to negotiate terms with us, and he himself said that he can't promise us anything, just a report, then what's the point? We asked him to ask the store manager or the boss to come over, but he hesitated, hesitant, and refused to tell us or deal with the problem itself. Finally, under our insistence, he said he would pay for someone to repair it. Shouldn't we repair the room we're staying in immediately if there's a problem with it?
All in all, this experience left me and my friends speechless!
Original TextTranslated by Google
Response from Property: Hello, we are very sorry that we failed to bring you a satisfactory stay experience. Your opinion is very important to us. We will strengthen the control of hygiene. In addition, it is indeed our staff who did not handle the problem properly, which brought you a bad experience. We will strengthen employee training in the future to avoid such problems. If you come here next time, I hope you can contact the hotel. We will give you the biggest discount and reserve your favorite room in advance! Also give us a chance to apologize in person. Looking forward to seeing you again! I wish you a happy life!
Guest User
Guestroom - 6-Person Occupancy
Stayed in May 2024
Travel with friends
11 review
6.0/10
Posted on Jul 28, 2024
The hotel facilities are not very good, the computer screen falls off easily,
Original TextTranslated by Google
Response from Property: Hello, we are very sorry that we failed to bring you a satisfactory stay experience. Your opinion is very important to us. We will strengthen the inspection and control of computer equipment to avoid such problems in the future. If you come here next time, I hope you can contact the hotel. We will give you the best discount and reserve your favorite room in advance! Also give us a chance to apologize in person. Looking forward to seeing you again! I wish you a happy life!
Anonymous User
2-bed Room With E-sports
Stayed in Aug 2023
Business travellers
12 review
10.0/10
Outstanding
Posted on Sep 22, 2023
The hotel is in a good location. It's very close to the subway and very convenient. I can hang out with friends at night. The guy at the front desk who has a tattoo on his arm provides very good service. There are snacks in the room and the Internet speed is also good. It's a great experience.
Original TextTranslated by Google
Response from Property: Thank you for choosing Master E-Sports Hotel. Your recognition and affirmation are our greatest motivation. Master Hotel is a new e-Sports game hotel. Everything starts from the customer's experience, with brand-new facilities and equipment, and superior material selection. , streamlined customer service process, we are based on the principle of serving every customer well, so that every guest who comes to the hotel can feel at home. You are welcome to follow us at any time, and we hope to serve you next time. Bringing new experiences, we sincerely look forward to your visit again, we are waiting for you at the master~
Guest User
Single Room With E-sports
Stayed in Aug 2023
Business travellers
8 review
10.0/10
Outstanding
Posted on Sep 16, 2023
I came to Shanghai for a trip and found a very good e-sports hotel. The room is quite big and the environment is very good. I like it very much, especially the tattooed front desk guy at the front desk. The service is very good. I don’t want to use too many adjectives. Anyway, it’s pretty good.
Original TextTranslated by Google
Response from Property: Thank you for choosing Master E-Sports Hotel. Your recognition and affirmation are our greatest motivation. Master Hotel is a new e-Sports game hotel. Everything starts from the customer's experience, with brand-new facilities and equipment, and superior material selection. , streamlined customer service process, we are based on the principle of serving every customer well, so that every guest who comes to the hotel can feel at home. You are welcome to follow us at any time, and we hope to serve you next time. Bringing new experiences, we sincerely look forward to your visit again, we are waiting for you at the master~
Cheshangyouyinshuiji
Guestroom - 6-Person Occupancy
Stayed in Jan 2024
Travel with friends
7 review
10.0/10
Outstanding
Posted on May 13, 2024
Facilities: Good computers
Hygiene: There are traces of cigarette butts on the ground, which is a bit disgusting.
Service: Very good and responsive
Environment: The toilet is clean and the bed is clean
Original TextTranslated by Google
Response from Property: Thank you for your praise of our hotel. Regarding the cigarette burns on the floor, the hotel has cleaned them up room by room. We are sorry for the bad experience you have had.
Guest User
Guestroom - 6-Person Occupancy
Stayed in May 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Jun 17, 2024
The room is very good with comprehensive facilities
Original TextTranslated by Google
Response from Property: Hello~ Thank you for staying at our store and sharing your experience. We look forward to your next visit. I wish you all the best and a happy life~
Guest User
Double Bed Room (Curtain Projection)
Stayed in Apr 2023
Other
2 review
10.0/10
Outstanding
Posted on May 17, 2023
I stay here every time I come to Shanghai. It is very convenient to travel. The room was also very clean and the service was very good. Finally, I would like to praise the hotel staff. They are all very gentle and polite. They knew that I was traveling back and forth by car and upgraded my room for free so that I could have a good rest at night. Even with such good employees who are easy-going and good at doing business, as a customer, you will be happy spending money. I give you 10 points of praise
Original TextTranslated by Google
Response from Property: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this trip has brought to you. We will continue to uphold the service concept of inspiring goodwill and attentiveness, so that you can feel the warmth of home when you stay in Jingli. We look forward to your visit again to review our progress. This will also become the driving force for us to continue to work hard and forge ahead. We look forward to your visit again!
Guest User
Double Bed Room (Curtain Projection)
Stayed in Apr 2023
Solo travellers
2 review
10.0/10
Outstanding
Posted on May 17, 2023
The price is cheap, the room is clean, and the lobby is nice. You can watch the game and have a meal together. There is also an arcade where you can play for free. The lady at the front desk is also very gentle. I forgot to bring contact lens solution. I asked the front desk and they will give it to me. It’s good, next time. Again.
Original TextTranslated by Google
Response from Property: Thank you for choosing Master E-Sports Hotel. Your recognition and affirmation are our greatest motivation. Everything starts from the customer's experience, with brand-new facilities and equipment, super-standard material selection, and streamlined customer service. We are committed to serving the guests. We strive to treat every customer well and strive to make every guest who comes to the hotel feel at home. You are welcome to follow us at any time. We hope that we can bring you a new experience next time. We sincerely look forward to your visit again. Come, we are waiting for you in the master~