To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(381)
Positive reviews(373)
Reviews with photos/video(72)
Delicious breakfast(55)
Friendly front desk staff(45)
Classy environment(35)
Awesome amenities(23)
Convenient parking(15)
Average sound insulation(11)
Perfect for business trips(7)
Stayed multiple times(4)
Negative reviews(8)
Adam2007
Stayed in Jan 2024
Business travellers
14 review
5.0/5
Outstanding
Posted on 29 Jan 2024
The manager and the staff are very friendly. Modern building and pristine facilities. A high end 3 star hotel that is perfect for my business needs. I like staying here every week as the location is perfect for my job.
Response from Property: Dearguest,hello!Thankyouverymuchforyourstayandrecognition!Lookforwardtoyoureveryvisit,Iwishyouahappylife!
Paul Philpott
Stayed in Feb 2022
Couples
100 review
5.0/5
Outstanding
Posted on 11 Feb 2022
wonderful staff, room, food and service Chanfan is amazong
Guest User
Business Queen Room
Stayed in Feb 2023
Business travellers
3 review
2.5/5
Posted on 23 Feb 2023
450 for a night in a zero-pressure superior double room. I checked out on the first day and checked in again the next day. It happened to be the same room. The sheets and duvet covers were not changed. I called the front desk to ask them to change. They said that my aunt was off work. Let me change it myself.
The soundproofing is not good either, you can hear the sounds on the road and the voices next door.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your stay and review, and we apologize for the bad experience you had during your stay! If there are any shortcomings, we will train you as soon as possible. We look forward to your visit again. We have an opportunity to improve. I wish you a happy life!
Weiyu
Stayed in Jul 2023
Business travellers
6 review
2.5/5
Posted on 17 Jul 2023
The soundproofing effect of the room was very poor. There was smoke smell in the room that could not be dissipated. The water pipes ran out of cold water in the morning and it was impossible to wash with hot water. Later, I told the front desk that the master came and fixed it. The experience is really a bit poor.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry for bringing you a bad experience during your stay. The hotel will pay attention to your feedback and make improvements! We look forward to your stay again and wish you a happy life!
Anonymous User
Stayed in Jun 2023
Business travellers
3 review
1.0/5
Posted on 29 Jun 2023
This morning, the girl with glasses at the front desk had a very bad service attitude!
Original TextTranslated by Google
Response from Property: Hello dear guests! I'm very sorry to have brought you a bad experience during your stay, and I sincerely apologize to you! The hotel will pay attention and strengthen training to prevent such things from happening again. We look forward to your visit again and give us a chance to correct and apologize. I wish you a happy life!
Guest User
Stayed in Sep 2022
Friends
23 review
5.0/5
Outstanding
Posted on 22 Sep 2022
40 yuan standard breakfast is not bad!
The manager's ability to handle things is strong enough, communication is in place, and he is very sincere! It reflects the management level of Shanghai, I really like it!
The latte served on departure is also very warm
Original TextTranslated by Google
Guest User
Superior Queen Room
Stayed in Nov 2022
Solo travellers
1 review
1.0/5
Posted on 3 Des 2022
This is my first time writing a hotel review and the experience is really bad.
1. The room smells and the experience is very poor;
2. The service is even worse. When checking in, the front desk forced the customer to apply for membership. After being refused, the customer had a bad attitude and delayed the check-in. It took half an hour to complete the check-in, and the front desk had a bad attitude throughout the process;
3. The hotel can provide a data cable, but the front desk maliciously said that it had been borrowed by someone else, and refused to provide it maliciously, with a bad attitude;
4. There is no regular body lotion in the hotel, and when I asked about it on the phone, I had a bad attitude.
I have stayed in so many hotels, and this is the worst experience. I am a PUA customer with a bad attitude. Please be severely punished by the platform. Thank you.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry to bring you a bad experience during your stay! The hotel will investigate the matter clearly, strengthen staff training, and give you a satisfactory answer! Sincerely wish you a happy life!
Guest User
Business 2-bed Room
Stayed in Sep 2022
Business travellers
7 review
1.0/5
Posted on 9 Sep 2022
Very bad. I arrived at the hotel at more than 12 o'clock at night. The front desk was very unfamiliar with the business and was still trying to sell members. Check-in took 1 hour and was really tiring. I originally wanted to book a regular double room, but the front desk told me that it might be noisy. I changed to another room and it was equally noisy, with almost no soundproofing. Bad review Bad review
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your stay and review! We are very sorry to bring you a bad experience during your stay! If you need any help during your stay, please let us know as soon as possible and we will help you solve the problem as soon as possible! As for breakfast, the hotel's dining time is from 7:00 to 9:30. I'm sorry if the supplies are not sufficient near the end of the meal and affect your dining mood! The hotel will seriously rectify your suggestions and look forward to your stay again. I wish you a happy life!
Guest User
Business Queen Room
Stayed in Agt 2022
Other
1 review
1.7/5
Posted on 18 Agt 2022
Poor service awareness. The front desk didn't remind me that parking is free at the hotel. As a result, I paid 50 yuan for parking when I went out in the morning.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for staying at the hotel! When parking at the hotel, you only need to proactively inform the front desk of your license plate to park for free. The front desk may be busy and we apologize for not informing you! The hotel will contact you as soon as possible and give you a satisfactory answer! welcome next time!
moment to
Superior Queen Room
Stayed in Feb 2022
Other
23 review
1.5/5
Posted on 16 Feb 2022
Service is a mess
Original TextTranslated by Google
Response from Property: Dear Huazhu members: Hello, we are very sorry for bringing you a bad feeling. Regarding the problems you have reported, we will strengthen training for the front desk staff. We are very sorry for bringing you a bad feeling. Xinbei Road All Seasons All staff look forward to your visit again!