JinLing Purple Mountain Hotel Shanghai Reviews

I stayed at Jingling Purple Mountain Hotel, Shanghai, I extended my booking to compete 10 nigths, expecting a level of comfort and quality befitting a five-star property. Unfortunately, my stay was marred by issues that ranged from outdated room conditions to unprofessional customer service. 1. Outdated Room Interiors The most glaring problem was the condition of the room itself: • Old Carpets: The carpet in the room was visibly worn and dated, creating an uninviting atmosphere. • Torn Wallpapers: Several sections of the wallpaper were torn, detracting significantly from the room’s appearance. • Old Furniture: The furniture was outdated and in poor condition, making the overall environment feel neglected rather than upscale. 2. Poor Customer Service and Communication The overall service left much to be desired: • Airport Transfer Request Refused: Despite giving them so much business over a 10-night stay, I requested a complimentary airport transfer. Given my loyalty and the extended duration of my stay, this request was entirely reasonable—yet the staff bluntly refused. • Room Fee Confusion: I encountered an issue regarding my room type. Although I mistakenly booked a twin room, I was assigned a queen room. When the duty manager tried to charge an extra 35 RMB for this discrepancy, I was given an ultimatum: either change the room or pay up, with an awkward offer of an “upgrade” that I declined. • Language Barrier: Communication was extremely challenging. The staff’s limited English and inability to communicate effectively compounded my frustration, making even simple requests difficult to resolve. 3. Falling Short of Five-Star Standards Based on my experience: • The combination of outdated room interiors and poor customer service creates an overall impression that this hotel is more in line with a three-star establishment. • Even after a 10-night stay, there was no effort to improve the situation or accommodate a long-term guest’s concerns. Instead, I was repeatedly let down by a lack of proactive service and attention to detail. Final Thoughts My stay at Jingling Purple Mountain Hotel, Shanghai, left me thoroughly disappointed. I expected a modern, comfortable environment paired with genuine customer care but instead encountered outdated facilities and dismissive service. Unless significant changes are made—both in the physical upkeep of the property and in staff training—I would strongly advise potential guests to consider other options in Shanghai. I hope the management takes this feedback seriously and makes the necessary improvements to truly meet the standards promised.

Well equipped rooms, but very strange small window leaf that opens from the bottom, be careful. Gave me unsettled feeling. Breakfast is Chinese , no real veggies except cherry tomatoes.

Everything was perfect, staff was very nice!!

Some renovation needed, but location is ok, breakfast very delicious and helpful English speaking staff

This hotel was very good. The service provided by the staff was positive. They were very considerate to add a platter for my daughter’s birthday. The location is very convenient traveling from the airport, to Disney and the city center. The food was standard and tasted delicious. Would recommend this hotel and would visit again when in Shanghai.

Good location for travel and food. Closed to subway and many good restaurants

Location is strategic. Room is ok. Free welcome drinks. Close to the century mall and many good foods are there. Will book this hotel again if go to Shanghai.

All good, very nice staff, very clean, and the location is just what you need to go places, métro very near as well... Will be my choice next time

the room is spacious and clean the service is superb very helpful attendful and.fast response to our request a lot of small food stall and mall nearby

very clean structure excellent breakfast English speaking services to improve both reception and concierge

very good location for the trip; the location is near the shopping mall

Incredible stay at JinLing Purple Mountain Hotel. Staff were very professional and accommodating to early check in and late check out. The staff are very friendly and helpful. Only con would be the lack of facilities. The pool is being renovated and in a terrible state. No access to spa facilities. Close to Lujiazi, about a 20 minute drive to the Bund.

As always, another great stay at this facility. The people were consistently wonderful.

Room is okay. Breakfast typical western.