Conrad Shenyang

Wonderful three night stay, really enjoyed the delicious breakfast every morning, lots of selection and quality very good. Room was especially nice, very roomy and modern and feng shui in room very good, shower in room was spectacular, gym well-equipped with latest generation machines. Huge shopping connected to hotel building with many floors, including a food court and also medium to high end restaurants and also a supermarket so very convenient location. Sylvia and Ivy at the front desk were very warm and pleasant during check-out, would stay here again if ever back in Shenyang.

Ok, location is good, because all the luxury brands are directly downstairs, but hey if you're not there to splurge, no point~ because getting to other popular shopping malls or tourist attraction, there's just no advantage. You may think you get VIP or warm greeting service, but honestly... only if you're lucky AND SEEN and if it's like from 12pm to 3pm? Cause i think that's when their staffs are alert. Next on, check-in is normal, nothing special, remember to pay a deposit. Next on, going to your room, someone will help you with your luggage to your room, which is great, because the floor is so carpeted it is hard to drag the luggage if it's really huge and heavy. Next on, the room... I have so much to comment. First of all, furniture looks old. Toilet is great (+1 point) because it is indeed the biggest and most spacious one i have seen. The cleaning folks does a good job cleaning the toilet BUT! i just cannot understand why can't they just change the smelly damped pillows???????? it's already there when we first checked in. It smells horrible, like your teenage cousin's wet sock after soccer practise in a shoe that never dried after washing. Gross! The really funny part is, you would imagined for such a huge room, the TV would be reasonably sized considering the distance from the bed. HAHAHHAHA, it's so small. I finally understand what it means by 'when someone is speechless, they really would laugh'. 人在无语的时候真的会笑. Like, you are a 5 star luxurious hotel but you can't give a bigger TV that has more modern functions???? Am i still living in the 2000s? Ok fine, maybe they have no budgets for upgrade, fine... It's not like we travel halfway across the globe to watch TV in bed. Next, TAKEAWAYS. Like this really made me so angry, they literally take no responsibility in helping you bring up the food. I mean I don't mind going down to take it myself but let me know i have to! They literally left my stuff there 30 mins until i called them. And the ridiculous part was the delivery guy actually took a photo to show me how he had already passed it to a staff and informed them to deliver it up! Next, their restaurant. Paid for a course meal, and instead of the dishes being served up one after another, they served everything up at one go... wow, ok fine no big deal. BUT dessert took 30 mins and not served. Do you know what is a coursed meal? Do you need to retrain your staffs? Do you think we could have finished the dishes so quickly? Aren't we supposed to savour the dishes and take our time because your head chef took time to design the menu and wine pairings? Like your service really defeats all purpose of us opting to have dinner there. So the irony is we were rushed through our food; we literally felt like we had to speed up because what if the dishes went cold. Then they took forever to serve dessert and we already told them we need had a movie coming up and we were running late. BAD SERVICE. Overall, my review for this hotel is that, you're lucky you HAD GOOD REPUTATION & BRANDING in the past, but you are FRAILING. You do not deserve 5 star in almost all areas non-related to location. Yes, you may be considered luxurious because you're at the most prime area of Shenyang but so what? Your service and facilities are at most mid-range 4 star. Even 4 star hotels now have robots that would deliver takeaways and TV bigger than yours, and their pillows are clean, what an absolute joke. OK, maybe let's not get so negative, last redeeming factor: you do have a nice view of the city. For service, you may want to learn from your peers like Sofitel, Atour or Serendipidia. You're welcome.

Before I came to Northeast China for the first time, I had heard that the service industry in Northeast China was poor, but in fact my experience was very good, especially the Conrad Hotel in Shenyang was one of the best places I had experienced during my trip to Northeast China. All the female employees are nice, and all the male employees are okay, except for one rude, unprofessional, immoral, and ridiculous male employee. He shouted at me when I arrived. I don't know if he is a concierge or a security guard. I hope this will not continue to exist in the hotel and then everything will be perfect.

The hotel experience was very good this time, with excellent living environment and comfortable facilities, which elevated my overall experience to a higher level. Especially the highly cultured hotel service staff, the bespectacled cleaning lady, “Wen Guan”the restaurant service staff Lisa, and the restaurant assistant manager Harvey Liang, who greeted me comfortably during my illness, were a warm hotel team～

Fantastic stay. Clean and spacious rooms, great amenities, amazing staff, fantastic view. Of all the great things, staff is really the most outstanding

The place was a little built weird, I don’t know about the ascestics they choose for the place