Shangri-La Nanshan, Shenzhen

Shangri-La Nanshan, Shenzhen Reviews

Shangri-La Nanshan, Shenzhen

Block J, Phase 5, Shenwan Huiyun Center, Baishi 3rd Road, Nanshan District, Shenzhen China, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Shangri-La Nanshan, Shenzhen
Shangri-La Nanshan, ShenzhenShangri-La Nanshan, ShenzhenShangri-La Nanshan, Shenzhen
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Shangri-La Nanshan, Shenzhen Guest Reviews

4.8/5
Excellent
1178 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(1178)
Positive reviews(1167)
Reviews with photos/video(449)
Loved the view(121)
Delicious breakfast(120)
Well decorated(88)
Friendly front desk staff(65)
Excellent afternoon tea(64)
Perfect for business trips(43)
Luxurious(43)
Awesome gym(24)
Negative reviews(11)
Guest User
Deluxe City View King Room
Stayed in Sep 2024
Family
1 review
4.7/5
Amazing
Posted on Oct 11, 2024
Thanks Nanshan Shangri-la for giving us a relaxing vacation. The hotel is super nice for photos. We have taken lots of beautiful photos. The package includes a tea set which we enjoy very much! The waitresses are willing to help take pic for our families. And we also enjoy the swimming pool and jacuzzi! Remember to bring a swimming cap with you, or you need to buy it for $90. There is also a open gym which you can enjoy n relax yourself! Hotel is just 7 mins away from O’Plaza 歡樂海岸中心, our kids enjoy shopping n dining there. When we came back late n we order delivery at 11pm, the front desk help us to bring the food up to the hotel room. Their service is super👏🏻 Love it ! Nanshan Shangri-La for a great vacation!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure to receive your wonderful review of our property. Our team take great pride in providing exceptional service, and I will be more than happy to share your feedback with every colleague here.Thank you very much for your support and we hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh, General Manager
Guest User
Deluxe City View King Room
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Stunning hotel with amazing pool and terrific service! Would love to stay there again!
Response from Property: Dear Guest:Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure to receive your wonderful review of our property and service. Our team take great pride in providing exceptional service, and I will be more than happy to share your feedback with every colleague here.Thank you very much for your support and we hope to have the opportunity to see you again soon. Best regards,Hotel Management Team
Guest User
Deluxe City View King Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Good service, very clean, location is good. Many variety of food in breakfast
Response from Property: Dear Guest:Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure to receive your wonderful review of our property. Your good comments about the service of our work will encourage every colleague here to do more and provide hospitality from the heart. Thank you very much for your support and we hope to have the opportunity to see you again soon. Best regards,Hotel Management Team
Diannia L.
Deluxe City View King Room
Stayed in Oct 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Very convenient spots and much going around 
Response from Property: Dear Guest,Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure to receive your wonderful review of our property. I would be delighted to share your feedback with every collegaue here. I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Best regards, Hotel Management Team
Guest User
Deluxe City View Twin Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 23, 2024
much appreciated their services , from we stepped in the hotel staff fromm concierge, front desk, restaurants, wellness centers, gave us a warm hearted feelings. Especially their guest relation manager Allen Fu n front desk Rica Zhou, their politeness n helped very impressive. thank you so much they gave us a happy memories.
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our hotel.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
~ming~
Deluxe City View King Room
Stayed in Jul 2024
Other
2 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Hotel is soo nice and the room so great also service staff Allen and Rica provide really good service ! I’ll come back again!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our hotel.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Guest User
Deluxe City View Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Allen and Tina at front did a really good job at service! Nice view great hotel! I’ll come back!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our hotel.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Allen and Tina ,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Hui
Deluxe City View Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Alice service is very attentive and professional. She and her colleagues had arranged nicely for my birthday including beautiful bouquet and simple room decorations. Before my arrival, Angela is also helping the booking arrangement. The hotel design has wow us and the buffet breakfast is good. The overall ambiance and the experience is outstanding and we will definitely come back next time. Thanks to Shangri-la for this great stay.
Response from Property: 尊敬的賓客您好,非常感謝您選擇下榻深圳南山香格里拉。您此次入住對酒店的肯定是對我們的極大鼓勵。酒店以百鳥歸巢為設計靈感,結合香格里拉以心相待的亞洲式待客之道,將於鵬城為賓客詮釋雲端庭院的居停體驗。位於66層的全日制餐廳,設計風格再現嶺南園林的曲徑通幽與自然的盎然綠意,餐廳的半開放户外花園空間別具巧思,與開放式廚房一起為宴饗聚會打造出一處寧靜寫意、鳥語果香的祕密花園。酒店大堂吧位於66層,可於此享用精緻下午茶及各式咖啡香茗,漫觀雲捲雲舒,亦可於暮色中淺嘗創意雞尾酒或各色佳釀,在微醺中品味美好時光。衷心期待您的再次光臨,體驗酒店未來開放的更多全新設施!您誠摯的,深圳南山香格里拉總經理 鬍子瑜
Guest User
Deluxe City View King Room
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Room are amazing and staff at front AllenFu and joey soo good also horizon club staff Crystal Do really Good ! Love the view of the hotel! I’ll be back!
Response from Property: 尊敬的賓客您好,非常感謝您選擇下榻深圳南山香格里拉。您此次入住對酒店的肯定是對我們的極大鼓勵。酒店以百鳥歸巢為設計靈感,結合香格里拉以心相待的亞洲式待客之道,將於鵬城為賓客詮釋雲端庭院的居停體驗。位於66層的全日制餐廳,設計風格再現嶺南園林的曲徑通幽與自然的盎然綠意,餐廳的半開放户外花園空間別具巧思,與開放式廚房一起為宴饗聚會打造出一處寧靜寫意、鳥語果香的祕密花園。酒店大堂吧位於66層,可於此享用精緻下午茶及各式咖啡香茗,漫觀雲捲雲舒,亦可於暮色中淺嘗創意雞尾酒或各色佳釀,在微醺中品味美好時光。衷心期待您的再次光臨,體驗酒店未來開放的更多全新設施!您誠摯的,深圳南山香格里拉總經理 鬍子瑜
ChiangPeggy
Deluxe City View King Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The service and room are excellent, especially the breakfast are so great! Friendly receptionist Ms. Julie Liu are very helpful.
Response from Property: Dear Guest,Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure to receive your kind recognition of Julie's excellent service and our breakfast. Thank you very much for your support and we hope to have the opportunity to welcome you again soon. Best regards, Hotel Management Team
Guest User
Deluxe City View Twin Room
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Dec 27, 2024
There is no shower gel in one of the rooms that we booked. Also, one room has fruit, while the other doesn’t.
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure to receive your review of our property. We highly value your comments and will record your opinions for follow-up and actions. We take this issue very seriously. Thank you very much for your support and we hope to have the opportunity to welcome you again soon. Best regards, Hotel Management Team
Guest User
Deluxe City View King Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Had a fantastic 2-day stay with my family, including our 2-year-old. Great amenities, friendly staff, and a welcoming atmosphere!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure to receive your wonderful review of our property. .We are thrilled to learn that you enjoyed the stays, hotel offers varieties of restaurants, each with their own unique culinary experience. Thank you very much for your support and we hope to have the opportunity to welcome you again soon. Best regards, Hotel Management Team
Guest User
Deluxe City View King Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 26, 2024
It was a wonderful stay. Good service Allen Fu is amazing and also Betty. Great view. Will be back.
Response from Property: Dear Guest,Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure to receive your kind recognition of Allen's excellent service. Thank you very much for your support and we hope to have the opportunity to welcome you again soon. Best regards, Hotel Management Team
Guest User
Deluxe City View Twin Room
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on Jun 24, 2024
We had a great stay. Afternoon tea at the lounge was good. Food quality higher than expected. We were looked after by a dedicated customer service manager, Phillip Li. He was super helpful and gave recommendations on activities and transfer. Room was new. Bed was comfy. Great view from The room too! Will definitely go back next time!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Phillip Li,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Kathy
Deluxe City View Twin Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Room are perfect! Great stay! And also Service staff Allen was sooo sweet!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our hotel.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Allen. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager