Shangri-La Nanshan,Shenzhen Reviews
Shangri-La Nanshan,Shenzhen
Block J, Phase 5, Shenwan Huiyun Center, Baishi 3rd Road, Nanshan District, Shenzhen China, Shenzhen, ChinaView Hotel Details
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Shangri-La Nanshan,Shenzhen Guest Reviews
4.8/5
Excellent
436 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(436)
Positive reviews(434)
Reviews with photos/video(186)
Well designed(57)
Loved the view(37)
Delicious breakfast(32)
Well decorated(25)
Excellent afternoon tea(23)
Friendly front desk staff(19)
Awesome gym(10)
Perfect for business trips(9)
Negative reviews(2)
Guest User
Deluxe City View Twin
Stayed in Jun 2024
Family
1 review
Amazing
Posted on Jun 25, 2024
We had a great stay. Afternoon tea at the lounge was good. Food quality higher than expected. We were looked after by a dedicated customer service manager, Phillip Li. He was super helpful and gave recommendations on activities and transfer.
Room was new. Bed was comfy. Great view from
The room too!
Will definitely go back next time!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Phillip Li,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
piglet3032
Deluxe City View Twin
Stayed in Jun 2024
Family
9 review
Outstanding
Posted on Jun 15, 2024
I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.
Thank you.
HuiEva
Deluxe City View Twin
Stayed in Jun 2024
Family
6 review
Amazing
Posted on Jul 1, 2024
Perfect stay. Excellent ambience, service and meals. Highly recommended!
6/8
Guest User
Deluxe City View King
Stayed in Apr 2024
Business travellers
3 review
Outstanding
Posted on Apr 28, 2024
Newly opened in dec 2023 and everything is new and clean.
Service is excellent and will be back.
Eunice &
Deluxe City View King
Stayed in Feb 2024
Couples
2 review
Outstanding
Posted on Feb 26, 2024
We had a fabulous time at the Shangri-La Nanshan. The rooms are beautifully appointed with a gorgeous view of the water and city. We were here to celebrate my husband's birthday, and the hotel decorated our room and gave him a cake to celebrate. The afternoon tea and breakfast buffet was incredibly delicious and well suited for the Asian palate where it wasn't overly sweet. However the best thing at this hotel are the staff. They were always courteous, sweet, and helpful. It is definitely one of the best stays we had. Thank you for the wonderful stay!
6/14
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Guest User
Deluxe City View King
Stayed in Jun 2024
Business travellers
1 review
Outstanding
Posted on Jun 13, 2024
Very comfortable environment
Guest User
Deluxe City View King
Stayed in Jun 2024
Couples
3 review
Outstanding
Posted on Jun 25, 2024
Thanks for Allen, Rica, Joey service. Thanks for the room upgrade and late check out until 6pm as our flight is midnight. Rail in mall is just beside the hotel. Wonderful view from our room.
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Allen,Rica and Joey,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh Genera
E
Deluxe City View Twin
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 23, 2024
The hotel is very nice and clean. All staff are friendly especially Allen. We spent a great afternoon in the lounge.
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Allen,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Lazy Belly
Deluxe City View King
Stayed in Jun 2024
Other
1 review
Outstanding
Posted on Jun 25, 2024
Nice service, good view, excellent experience!! Good service for Allen Fu, Joey, Leona!!!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Allen,Joey and Leona,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh Genera
Junzihaoqiu
Deluxe City View Twin
Stayed in Jun 2024
Business travellers
4 review
Outstanding
Posted on Jun 28, 2024
Allen Fu and Rica Joey are super amazing! Will come back soon! Great view!
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Allen,Rica and joey,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Guest User
Deluxe City View King
Stayed in Mar 2024
Couples
1 review
Outstanding
Posted on Apr 5, 2024
Absolutely superb. The most beautiful and well designed hotel I've ever been to, even the smallest details were talen care of with different fine materials and textures. The staff were always attentive to help even before you asked them. Alice in reception was excellent during our check-out. The views are something else, and same for the afternoon tea. Very nice and sophisticated environment, including other guests.
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays, hotel offers varieties of restaurants, each with their own unique culinary experience. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Parry
Deluxe Bay View King
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 30, 2024
Allen Fu and Ashley provide great service! Soo happy to be here
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Allen and Ashley,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Amiechan55
Deluxe City View King
Stayed in Feb 2024
Couples
14 review
Outstanding
Posted on Feb 19, 2024
Interior design so good! Staff are all friendly , afternoon tea is gorgeous! Food at Chinese restaurant is perfect
Response from Property: Dear Guest,Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays, hotel offers varieties of restaurants, each with their own unique culinary experience. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon.Yours Sincerely,Ozzy Tze Yee OhGeneral Manager
Guest User
Deluxe Bay View King
Stayed in Jun 2024
Other
1 review
Outstanding
Posted on Jun 29, 2024
Front desk Allen did a great job good service!love the view
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays.Thank you for recognising the service of our hotel colleagues Allen,Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
Guest User
Deluxe City View Twin
Stayed in Apr 2024
Family
1 review
Great
Posted on Apr 6, 2024
Very nice and professional team. Elegant and green decoration. We will return.
Response from Property: Dear Guest, Thank you for choosing Shangri-La Nanshan, Shenzhen for your recent stay. It has been a great pleasure with receiving your wonderful review of our property.We are thrilled to learn that you enjoyed the stays, hotel offers varieties of restaurants, each with their own unique culinary experience. Our team take great pride in providing exceptional service and I will be pleased to share your feedback with everyone here.Thank you for your support and we very much hope to have the opportunity to see you again soon. Yours Sincerely, Ozzy Tze Yee Oh General Manager
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