To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Premier Deluxe Suite - 3-Bedroom (Terrace, air conditioner)
Stayed in Feb 2024
Family
3 Reviews
1.0
/5
Posted on Feb 13, 2024
I have never tried such a rubbish room before. The location is already inconvenient and the sanitary conditions are extremely poor. As soon as I opened the door, I saw four or five monsters walking around. When I entered the bathroom, I saw a few more monsters. It was super scary! The TV is broken, the air conditioner is dirty, and the shower water temperature is intermittent. It’s really a waste of life in winter! When applying to check out, another guest also joined the complaint! If the price is equal, I will save my life. If you are equal, I will not dare to book it! Six words to describe this room, garbage among garbage! ! !
Original TextTranslated by Google
Response from Property: Dear guests, Shenzhen-Hong Kong Executive Apartment (Qianhai Daxin Metro Station Branch) is located in the center of Qianhai, Nanshan. The hotel's unique home design brings a more free and comfortable space. The living rooms are separated, free and bright, and each room is free and bright. The rooms are equipped with home facilities such as fully automatic washing machines, Panasonic air conditioners, high-end sofas and high-quality bedding. The apartment is about a 2-minute walk from Shenzhen West Railway Station and about an 8-minute walk from Exit C1 or C2 of Daxin Metro. It is very convenient to take the subway at Daxin Station to go to Window of the World, Happy Valley, OCT, Sea World, etc. We are very sorry for the unpleasantness caused during your stay. We take your feedback very seriously. We will update equipment and facilities and strengthen management. We look forward to having a better stay experience next time you come to stay. Thank you!
Anonymous User
Luxury Business Suite - 2-Bedroom
Stayed in Feb 2024
Family
1 Reviews
3.2
/5
Posted on Feb 12, 2024
酒店服務也不錯
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Anonymous User
Comfy Suite - 2-Bedroom
Stayed in Jan 2024
Booked for others
4 Reviews
5.0
/5
Outstanding
Posted on Feb 3, 2024
非常好,還免費升級了
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Guest User
Executive Suite - 1-Bedroom
Stayed in Jan 2024
Friends
1 Reviews
5.0
/5
Outstanding
Posted on Jan 8, 2024
環境很好,服務也好。
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Guest User
Fashionable Simple Suite - 1-Bedroom (Heating)
Stayed in Jan 2024
Couples
1 Reviews
5.0
/5
Outstanding
Posted on Jan 4, 2024
房間很大一房一廳沙發大氣有廚房還有冰箱洗衣機!不錯的入住體驗
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哈哈宜
Family Suite - 3-Bedroom
Stayed in Dec 2023
Family
14 Reviews
2.7
/5
Posted on Jan 5, 2024
Overall, it’s okay, but it’s a bit inconvenient for me😅
It’s more than ten minutes away from the subway station, and it took me a while to find it😓
Only by finding the correct location of the hotel, it is difficult to navigate due to the road maintenance near the hotel🤦🏻♀️The room hygiene is average, but it is acceptable.
The room is a bit dilapidated, and the code lock on the door is difficult to open.
I was locked out when I went out😵Finally, I had to notify the waiter to handle it😮💨
There is no problem when the waiter comes to the door🤷🏻♀️
It is estimated that the front door will be abnormal from time to time. The waiters are polite in their responses.
Supplies are provided when needed, and the response is relatively quick when asking for help via WeChat.
There are a few things that need to be improved🚽The water in the toilet is not strong enough for flushing😓
The overhead 🚿 shower head is a little leaky 🤦🏻♀️ The water level is blocked when taking a shower.
🚿The shower head is not powerful enough, and there are several 🪳little cockroaches coming out at night🤦🏻♀️
🛏️The bed is hard🥹It’s hard to sleep all night long🤦🏻♀️
Perfectionists suggest 🙅🏻♀️ not suitable for stay
Original TextTranslated by Google
6/10
Response from Property: Dear guests, Shenzhen-Hong Kong Executive Apartment (Qianhai Daxin Metro Station Branch) is located in the center of Qianhai, Nanshan. The hotel's unique home design brings a more free and comfortable space. The living rooms are separated, free and bright, and each room is free and bright. The rooms are equipped with home facilities such as fully automatic washing machines, Panasonic air conditioners, high-end sofas and high-quality bedding. The apartment is about a 2-minute walk from Shenzhen West Railway Station and about an 8-minute walk from Exit C1 or C2 of Daxin Metro. It is very convenient to take the subway at Daxin Station to go to Window of the World, Happy Valley, OCT, Sea World, etc. We are very sorry for the unpleasantness caused during your stay. We take your feedback very seriously. We will update equipment and facilities and strengthen management. We look forward to having a better stay experience next time you come to stay. Thank you!
Anonymous User
Comfy Suite - 2-Bedroom
Stayed in Dec 2023
Friends
1 Reviews
1.5
/5
Posted on Dec 30, 2023
I thought there would be kitchen utensils, but I knew in advance that there would be an extra charge. The place was not clean.
Won't come again
Original TextTranslated by Google
Response from Property: Dear guests, Shenzhen-Hong Kong Executive Apartment (Qianhai Daxin Metro Station Branch) is located in the center of Qianhai, Nanshan. The hotel's unique home design brings a more free and comfortable space. The living rooms are separated, free and bright, and each room They are all equipped with home facilities such as fully automatic washing machines, Panasonic air conditioners, high-end sofas and high-quality bedding. You can choose whether to use kitchenware or not. There is no mention in the accommodation information that kitchenware is provided. I'm very sorry if your stay was unpleasant because of the charge for kitchenware! Our hygienists are all ladies who have been working in the hotel for a long time. The room hygiene is meticulous and clean. If you find anything wrong next time you check in, you can tell our front desk. We can also change or clean it for you in time. We will also be more strict. OK and will review the room hygiene. Looking forward to your next visit!