To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(1822)
Positive reviews(1782)
Reviews with photos/video(542)
Friendly owner(797)
Well designed(114)
Delicious breakfast(112)
Great swimming pool(38)
Well decorated(26)
Loved the night views(24)
Perfect for business trips(19)
Delicious buffet(11)
Negative reviews(34)
Guest User
2 Twin Bed
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Beautiful spaces all over the hotel: the rooms, the pool, the restaurants. A truly special place to stay!
Response from Property: Dear Guest, thank you for sharing your experience at Park Hyatt Shenzhen. Providing our guests with memorable experiences is at the heart of what we do, and are delighted that you thoroughly enjoyed your stay with us. We hope to welcome you back soon to create more memorable moments. Sincerely, Eric Chu General Manager
Po Ling
1 KING BED
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 3, 2024
Excellent location! The staff are very helpful and nice. Love the Le Labo toiletries as well.
Response from Property: Dear Guest, thank you for taking the time to provide feedback on your recent stay with us. We appreciate your positive comments and are delighted to hear that our service has met your expectations. It would be our utmost pleasure to have the opportunity to welcome you back in the future, as we remain dedicated to continuously enhancing our services and ensuring that each of your stays is consistently exceptional. With warm regards, Eric Chu General Manager
Guest User
1 KING BED
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Great service for all the staff, we enjoyed the lovely stay with our 5 year old son and also had a great indoor pool with indoor spa and steam and sauna
Response from Property: Dear Guest, Thank you for sharing your experience at Park Hyatt Shenzhen. It's nice to know that you were satisfied with your experience. We sincerely appreciate your valuable feedback and look forward to providing consistent, high-quality service during your next stay.Sincerely, Eric Chu General Manager
Freddie W Liu
2 Twin Bed
Stayed in Dec 2023
Couples
6 review
5.0/5
Outstanding
Posted on Jan 8, 2024
It’s one of the best in Shenzhen. Close to everything. Interior design is highly regarded. Guest rooms equipped with high tech fittings
Response from Property: Dear Guest, thank you for taking the time to share your thoughts on your recent stay with us. We are truly delighted to read your positive feedback. It would be our pleasure to welcome you back, and we'll continue to strive to make your future stays just as exceptional as your last one. With warm regards, Eric Chu General Manager
Guest User
1 King Bed with Skyline View Deluxe
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Nov 5, 2023
The location is excellent and the service is excellent! The ambience of the attic bar is nice. Overall, this is one of the best hotels in China.
6/9
Response from Property: Dear Guest, thank you for taking the time to share with us your thoughts on your recent stay at our hotel. We are glad you like our bar, The Attic located at the apex of the hotel, offering peerless views of the city skyline accompanied by live music. Besides, we are delighted to hear that you enjoyed our service and location. Looking forward to welcoming you back to Park Hyatt Shenzhen. Sincerely, Eric Chu General Manager
WongArthur
2 Twin Bed
Stayed in Apr 2024
Family
3 review
4.7/5
Amazing
Posted on Apr 30, 2024
My stay was a mix bag of experiences, we encounter a very helpful staff, Chris, when we check-in and he was very attentive to our needs and requests. However, as the stay progress, we didn’t experience the same level of care and attentiveness by the other staff. For example, after swimming and we bath at the changing room which was quite empty but a number of staff were present but none was offering their assistance to show us where the towels, slippers, etc were. Anyhow, since we recently stayed at the Mandarin Oriental Shenzhen so perhaps we were expecting the same level of service but unfortunately this was not found.
Response from Property: Dear Guest, thank you for sharing your experience at Park Hyatt Shenzhen. I am glad Chris was able to assist you well during your stay and I apologize for the disappointing service you encountered afterward. I understand the importance of attentive service throughout your stay and regret that we did not meet your expectations. I will address your feedback with our team to enhance our service standards. We hope to have the opportunity to welcome you back and provide a premium experience next time. Eric Chu General Manager
Wing369
2 Twin Bed
Stayed in Oct 2023
Family
4 review
5.0/5
Outstanding
Posted on Oct 23, 2023
Nice hotel with good view. Great location with friendly staff
Response from Property: Dear Guest, Thank you for taking the time to share your thoughts on your recent stay with us. We are truly delighted to read your positive feedback and to hear that you found our hotel wonderful with top-rated services and facilities. We appreciate your kind words and are thrilled to know that you're considering staying with us again during your next visit to Shenzhen. It would be our pleasure to welcome you back, and we'll continue to strive to make your future stays just as exceptional as your last one. Your support and feedback are greatly appreciated, and we can't wait to provide you with another memorable experience in the future. With warm regards, Eric Chu General Manager
Karltbc
1 KING BED
Stayed in Apr 2023
Solo travellers
43 review
5.0/5
Outstanding
Posted on Apr 16, 2023
Perfect place to stay from the moment you walk in the customer service is excellent. One staff member Kyle at reception really made my stay very comfortable. He organised welcome cake and fruit and gave me information about the hotel and the area around it. He has excellent English and he gave me a personalised gift at the end.The hotel location is fantastic near Coco park all the shopping and restaurants. I also tried the resturant that’s in the hotel and that was good. Their breakfast is excellent will stay here again. Once again thank you Park Hyatt and Kyle is a real asset to the company .
6/16
Response from Property: Dear Guest,Thank you for sharing your experience of Park Hyatt Shenzhen with the Ctrip community. At Park Hyatt, we strive to provide the city’s most warm, intuitive and personalized service so it was encouraging to know Kyle demonstrated this during your stay. I have shared your comments with Kyle and the entire Front Office team, and I am sure it will inspire them to keep up their good work.Thank you for sharing your experience of Park Hyatt Shenzhen on Ctrip. Looking forward to welcoming you back to Park Hyatt Shenzhen.Sincerely,Eric ChuGeneral Manager
Max CC Wong
2 Twin Bed
Stayed in Oct 2023
Couples
6 review
5.0/5
Outstanding
Posted on Oct 15, 2023
Wonderful hotel and top rated services and facilities. Definitely will consider staying here again next time in Shenzhen.
Response from Property: Dear Guest, Thank you for taking the time to share your thoughts on your recent stay with us. We are truly delighted to read your positive feedback and to hear that you found our hotel wonderful with top-rated services and facilities.We appreciate your kind words and are thrilled to know that you're considering staying with us again during your next visit to Shenzhen. It would be our pleasure to welcome you back, and we'll continue to strive to make your future stays just as exceptional as your last one.Your support and feedback are greatly appreciated, and we can't wait to provide you with another memorable experience in the future.With warm regards,Eric Chu General Manager
Guest User
2 Twin Bed
Stayed in Oct 2023
Couples
12 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Thanks Chris and Jason for your excellent service! It just make my stay so perfect and unforgettable! Definitely the best hotel in Shenzhen. See you guys next time!
Response from Property: Dear Guest, Thank you for sharing your experience of Park Hyatt Shenzhen with the Ctrip community. Providing our guests with memorable experiences is at the heart of what we do, and we are thrilled that our colleagues Chris and Jason could have contributed to your enjoyment. We look forward to the pleasure of welcoming you back in the future for another memorable stay. With warmest regards, Eric Chu General Manager
JohnnySar
1 King Bed with City View
Stayed in Jan 2023
Family
5 review
5.0/5
Outstanding
Posted on Feb 5, 2023
One of our best stay! Hotel room was beautifully designed, everything was in its place and it is obvious the best material used in construction of the rooms indesign. The room was so clean and satisfactory. Facilities of the room was outstanding. Our view at 42nd floor was crazy good. Bed was so comfortable. Breakfast experience was unique and outstanding. Location very close to Coco park one of best place in Shenzhen.
6/18
Response from Property: Dear Guest,Thank you for sharing your experience of Park Hyatt Shenzhen on Ctrip. As a hotel management group we are extremely lucky to manage a very high quality and exquisitely designed facility, It located in the heart of the Futian central business district in Shenzhen, Park Hyatt Shenzhen is designed to provide a luxurious oasis amidst the pulsating energy of this fast-growing city. As you correctly pointed out, we are close to numerous shopping malls, and in fact we are also within walking distance of Shenzhen Convention and Exhibition Center and surrounded by corporate offices. We do strive to provide the city’s most warm, intuitive and personalized service, so I am pleased you recognized the resources and focus we put into training the team. It is encouraging to know our colleagues made you feel welcomed and at home during your stay and I have shared your comments with the team to inspire them to keep up their good work.Looking forward to welcoming you back to Park Hyatt Shenzhen.Sincerely,Eric Chu
Chong
1 KING BED
Stayed in Sep 2023
Other
7 review
4.2/5
Very Good
Posted on Oct 8, 2023
Swanky new hotel in Shenzhen in Futian are. Nice views of the city. Rooms are modern and nice. Definitely will stay here again.
Response from Property: Dear Guest, Thank you for sharing your experience of Park Hyatt Shenzhen with the Ctrip community.We greatly appreciate your positive feedback and are delighted to hear that you enjoyed the stunning city views and found our modern rooms to your liking.At our hotel, we are committed to delivering warm, intuitive, and personalized service, and your kind words serve as a great encouragement. We will make sure to relay your feedback to our dedicated team, who continuously strive to provide the best possible experience for our guests.We are looking forward to the pleasure of welcoming you back in the future. Your support mean a lot to us, and we can't wait to provide you with another memorable stay.With warmest regards,Eric Chu General Manager
Huangdaoting
1 KING BED
Stayed in Apr 2024
Couples
42 review
5.0/5
Outstanding
Posted on May 10, 2024
Nice place and very convenient
Response from Property: Dear Guest, thank you for sharing your experience at Park Hyatt Shenzhen. It's nice to know that you were satisfied with your experience. We sincerely appreciate your feedback and look forward to providing you with consistent high-quality service during your next stay. Sincerely, Eric Chu General Manager
LiuJingyi
2 Twin Beds with City View
Stayed in May 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 8, 2023
It was a wonderful stay. Alan and Billy helped us upgrade to skyline view room where we can have a great view of the city and Shenzhen bay. The staffs were nice. They paid attention to our special request and helped us a lot. We would definitely recommend to others.
Response from Property: Dear Guest,Thank you for sharing your experience of Park Hyatt Shenzhen on Ctrip. As a hotel management group we are extremely lucky to manage a very high quality and exquisitely designed facility, but to hear your comments about the way our team made you feel was the most gratifying thing I can ever read in a review. Sitting in the heart of the Futian central business district in Shenzhen, Park Hyatt Shenzhen is designed to provide a luxurious oasis amidst the pulsating energy of this fast-growing city. As you correctly pointed out, we are located very close to numerous shopping malls, and in fact we are also within walking distance of Shenzhen Convention and Exhibition Center and surrounded by corporate offices. We do strive to provide the city’s most warm, intuitive and personalized service, so I am pleased you recognized the resources and focus we put into training the team. It is encouraging to know Alan and Billy made you feel welcomed and at home during your stay and I have shared your comments with the team to inspire them to keep up their good work.Sincerely,Eric ChuGeneral Manager
Anonymous User
1 KING BED
Stayed in Jun 2023
Business travellers
6 review
5.0/5
Outstanding
Posted on Jun 23, 2023
Excellent services and facilities. Highly recommend to give it a try.
Response from Property: Dear Guest,Thank you for sharing your experience of Park Hyatt Shenzhen on Ctrip. We do strive to provide the city’s most warm, intuitive and personalized service, so I am pleased you recognized the resources and focus we put into training the team. It is encouraging to know our colleagues made you feel welcomed and at home during your stay and I have shared your comments with the team to inspire them to keep up their good work.Looking forward to welcoming you back to Park Hyatt Shenzhen.Sincerely,Eric ChuGeneral Manager