Hotel Kapok Shenzhen Bay

Hotel Kapok Shenzhen Bay Reviews

Hotel Kapok Shenzhen Bay

No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054, ChinaView Hotel Details
Hotel Kapok Shenzhen Bay
Hotel Kapok Shenzhen BayHotel Kapok Shenzhen BayHotel Kapok Shenzhen Bay
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Hotel Kapok Shenzhen Bay Guest Reviews

9.5/10
Outstanding
3690 review
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.6
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All reviews(3690)
Positive reviews(3615)
Reviews with photos/video(622)
Great location(497)
Friendly front desk staff(400)
Delicious breakfast(158)
Nice sea view(105)
Perfect for business trips(94)
Stayed multiple times(48)
Excellent afternoon tea(32)
Nice bathtub(19)
Negative reviews(75)
aaron.llam
Deluxe Twin Bed City View Room
Stayed in Dec 2024
Family
3 review
9.5/10
Amazing
Posted on Jan 19, 2025
This has exceeded my expectations for the hotel room, all the amenities were top-tier and especially for the price I paid (899 CNY) I believe this room gives a lot of value for its convenience (in the Shenzhen Bay Area, close to shopping malls and large parks) and comfort.
Response from Property: Hello, dear guests! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Panthleon
Superior King Bed Room
Stayed in Feb 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Apr 7, 2025
小潘 is amazing. Highly recommended.
Response from Property: 親愛的旅人,見字如晤!您鏡頭下的灣區美景與小木眼中的您一樣動人。每日清晨,大堂的鋼琴旋律與現烤麪包香氣交織成歡迎序曲。願這座海灣之城永遠有您嚮往的詩意,期待與您再度相約!
DebbieDay
Executive King Bed City View Room
Stayed in Dec 2024
Family
3 review
10.0/10
Outstanding
Posted on Jan 3, 2025
Very comfortable beds in spacious room. Beautiful location. The front desk was nice and gave us free upgrade to executive level room and there’s free “nutritious soup” for the evening delivered to your room. Next time will get sea view room - our friends got it and the sunrise view was amazing!
Response from Property: Dear guests, hello! Thank you for your full-mark review. Your support and encouragement are the greatest driving force for our progress. The Kapok Hotel is constantly striving to create a warm and comfortable living environment for guests and meeting the requirements of different guests with the highest cost performance. The Kapok Hotel is looking forward to your coming again!
Tang
Deluxe King Bed City View Room
Stayed in Feb 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Mar 23, 2025
小梅 is very professional and helpful and what a fantastic hotel!
Response from Property: 親愛的D343896****,您好!這封來自雲端的好評,讓小木的服務信仰愈發堅定。木棉花不追逐轉瞬即逝的驚艷,惟願用潤物無聲的妥帖,在您旅途的褶皺處綉上朵朵温柔。深圳灣的季風年復一年,而小木衹想成為您歸途中最熟悉的那盞燈。祝萬事勝意,盼常歸來!
Chea Teng
Superior King Bed Room
Stayed in Jan 2025
Couples
1 review
10.0/10
Outstanding
Posted on Feb 23, 2025
Good location and amenities. Best for concert goers at the stadium.
Response from Property: 尊敬的宾客您好!感谢您的入住并在百忙之中对我们的详细点评,服务好每一位宾客是我们一致的追求,期待您的再次入住,祝您生活愉快!
John Wayne
Deluxe King Bed City View Room
Stayed in Sep 2024
Business travellers
4 review
9.5/10
Amazing
Posted on Oct 13, 2024
Forgot to take a photo but nice clean room. Bed was comfy and temp kept at a decent low range. Overall, can’t complain. The robot delivering food was a nice touch.
Response from Property: Thank you for your careful review! You must be a very tasteful person! Good service is because guests like you are always keeping an eye on us, and we are committed to providing you with a warm and thoughtful stay experience. We believe that guests are family, so we care deeply about everything in your stay. Caring, considerate, caring, and warm are the most sincere gifts that Shenzhen Bay Cotton Flower Hotel gives you. Here, we will continue to welcome you back with a warm smile. Thank you!
Anonymous User
Deluxe Twin Bed City View Room
Stayed in Feb 2024
Couples
36 review
10.0/10
Outstanding
Posted on Mar 24, 2024
The hotel has nice view, staff are friendly and made decorations for my birthday. Room is clean, mini bar is free
Response from Property: Dear customer, hello! Thank you very much for choosing the Kapok Hotel and for your attention and recognition. Your support and encouragement are the driving force behind our continuous progress. May our sunny and warm service bring you a supreme service experience. Welcome to visit again!
Gudu6161
Deluxe Twin Bed City View Room
Stayed in Aug 2024
Couples
2 review
6.5/10
Posted on Sep 23, 2024
Location of hotel is very convenient. However, the hotel rate was over priced as I stayed another hotel of same group, it was much cheaper than this one. The carpet inside the room was dirty to me and the furniture was old. Service of hotel assistants were politely.
Response from Property: Dear guests Hello! Thank you for choosing Kapok Hotel, we are very happy that you have a pleasant stay in the hotel experience, and thank you for your valuable advice to the hotel, we will continue to work hard, provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!
Anonymous User
Superior Twin Bed Room
Stayed in Nov 2024
Business travellers
6 review
7.0/10
Posted on Jan 16, 2025
Room is clean. Location is convenient. Mall is in walking distance.
Response from Property: 尊敬的客人,您好,感謝此次出現選擇入住本酒店並分享您的入住體驗,此次未能得到您滿分的點評,我們誠摯的希望與您取得聯繫,瞭解更多細節,以便做出相應的完善。您的寶貴意見是我們前進的方向,您可以撥打酒店總機與我們取得聯繫,我們始終追求為客人打造完美的入住體驗,誠邀您的再次到來!
Ning
Superior King Bed Room
Stayed in Jun 2024
Business travellers
2 review
10.0/10
Outstanding
Posted on Jul 19, 2024
Free Update to better view and bigger room , great job and thanks to front desk receptionist Mu!
Response from Property: Your satisfaction is our greatest pride, to maintain high-quality service is our unremitting pursuit, and look forward to the next meeting and wish you all the best, all the best!
Guest User
Superior Twin Bed Room
Stayed in Aug 2024
Solo travellers
9 review
10.0/10
Outstanding
Posted on Oct 27, 2024
Wonderful bed and amazing view Breakfast was not that great
Response from Property: Dear Customer, Thank you for your kind recognition of our hotel. We will continue to maintain our standards and strive for continuous improvement. Your encouragement is driving force for us to keep going. We wish you a pleasant life!
Guest User
Stayed in Sep 2023
Business travellers
7 review
10.0/10
Outstanding
Posted on Oct 18, 2023
There, we stayed for seven days. We simply adored it due to the huge area and breathtaking views. Additionally great were the breakfasts. Highly advised.
Response from Property: Dear guests,We are glad that you had a wonderful holiday with your friends in our hotel. Your comments are the best affirmation and encouragement to our service. We look forward to your visit again!
Ming
Deluxe King Bed City View Room
Stayed in Mar 2024
Travel with friends
32 review
10.0/10
Outstanding
Posted on Jun 9, 2024
Very good and comfortable. Friendly staff ang good environment.
Response from Property: Your satisfaction is our greatest pride, and maintaining high-quality service is our unremitting pursuit. We look forward to seeing you again next time and wish you all the best and all the best!
Guest User
Superior Twin Bed Room
Stayed in Dec 2024
Family
2 review
7.0/10
Posted on Apr 11, 2025
location not good
Response from Property: 親愛的木木友人,您好!衷心感謝您抽空提出寶貴建議。小木始終重視每位客人的體驗反饋,您的洞察力為酒店優化提供了重要方向。團隊已係統梳理各項運營細節,將在現有服務框架內持續精進設施維護與服務流程。期待您未來再次光臨時,能感受到木棉花團隊的用心成長。祝您生活如深圳灣的海風,常伴清新與愜意!
Lunwawa
Deluxe King Bed City View Room
Stayed in Aug 2023
Solo travellers
4 review
10.0/10
Outstanding
Posted on Sep 18, 2023
booked a one night stay for westlife concert. the location is great - less than 2 minute walk to the concert stadium, less than 5 minute walk to one of shenzhen biggest luxury shopping mall. breakfast at the level 21 was good with a wide variety of food choices and good view - appreciate the egg menu. hotel staff is very polite and efficient, fast check in check out process. clean and spacious room with toiletries.
Response from Property: Dear customers, thank you for your choice and high opinion of our hotel. Let the customer satisfaction is our hotel service tenet, look forward to your next visit, we will serve you wholeheartedly! Have a nice life!