Hello Hotel (Shenzhen North Railway Station)

The service is very good, the attitude of the front desk is very good, the environment of the hotel is also very good, the room is very clean, the washing facilities are also very useful, and there are many kinds of breakfast. Also, there are many delicious small restaurants downstairs. I recommend a snail noodle dish that is very delicious. You must try it. Facing the hotel, walk to the right~

This stay experience left me deeply satisfied and impressed. From the moment I stepped into the hotel lobby, I was attracted by the atmosphere here, which made people feel a different kind of warmth and comfort. The staff were warm and thoughtful and provided me with meticulous service. The room is located on the upper floor of the hotel, with a wide view, and the bed is comfortable and soft, giving me a good night's sleep. In addition, the room is also equipped with various modern facilities, such as high-definition TV, high-speed Internet, etc., allowing me to enjoy modern conveniences while enjoying a comfortable stay.

I went to Hong Kong to watch a concert and booked a hotel in Shenzhen the night before for convenience. Let’s talk about the cleanliness first. It’s very clean because I checked in very early just in time for my aunt to clean up. Every corner has been disinfected very carefully. The room is very spacious and the windows are big. Even though it’s next to a residential area, it’s not noisy at all and the soundproofing is good. Very good! The most important thing is that the service attitude is very good. We arrived very early, and the little brother on duty at night helped us arrange a room to store our luggage. The courier was sent to the wrong address and was sent to a store in another area of ​​Nihao Hotel. We were in a hurry to get it because we were leaving soon. The lady at the front desk, Ming Li, helped us contact a colleague from another hotel and asked an errand boy to help us find a solution. I was very touched! After checking out and arriving at the airport, I discovered that my work phone was left in the room. Miss Jin Mei at the front desk and the cleaning lady helped me find the phone and sent it back to Shanghai. Although there were many accidents during this trip, all the dangers were saved with their help. I was really touched🥹🥹🥹🥹 Next time I come to Shenzhen and live near Shenzhen North, I will choose this hotel! As a hotel, the sanitary environment is very good, and with such good service staff, the experience is particularly good! ! ! (I didn’t take any other photos of the hotel, I only took one when I was putting things on the bed🥹🥹🥹

The location is easy to find. It is about a 10-minute walk from the east entrance of the North Station. It is more convenient to take the bus. There are many delicious food and fruit shops around, so eating can be done nearby. Arranged in a room near a residential area, relatively quiet at night The room area is not very big The lady at the front desk has a very good service attitude and is very attentive to all requests.

Bad review: The service attitude at the front desk when I checked in that night was very uncomfortable! On the afternoon of the day of check-in, I received a call from customer service saying that there was a problem with the remaining twin room. I was asked if I could be upgraded to a suite, and that I could go see the room before I checked in. Since I was checking in later that day, I called Dalian directly. The customer service agreed that I would check in at 11 or 12 o'clock after going out for fun, but the customer service on duty said that there was no problem with the double bed. Did my colleagues tell me that I need to add their WeChat to give a good review before upgrading? It turns out that this is how your good reviews come from! I said it was you who called me and told me that I had a problem and wanted to upgrade. You were forcing me to give me a good review so I could stay. The customer service said that it was okay and I could upgrade, but the prerequisite was that it must be a good review. In the end, they arranged for us to return to the twin room that had the problem that day. . What's even more annoying is that when I came down for a late night snack, I met this customer service guy who asked me if the room was good or if there was any problem. I think something is really wrong. Don’t you know if there is something wrong with your room? ? With such a handling method at the front desk, no matter how good the hotel environment is, the front desk will ruin the reputation! ! ! The living experience is particularly poor! If I hadn't been tired after a long day, I might have quarreled with the receptionist! ! !