Montigo Resorts Somerset at Charlton House

Really enjoyed the stay. The hotel is absolutely beautiful, set in the sleepy town of Shepton Mallet, lots of lovely places to get a coffee near by: the room we stayed in was beautiful. Special shout out to Lloyd, really took care of myself and my partner and ensured that we had a great stay. Food was great quality. Lots of different events on each week that you have to hook up before arrival.

Great location ..a fine old Country House…easy parking..excellent staff ..fabulous room …breakfast was delicous ..the bar area very relaxing at the end of a long day.

This is the email I sent them, They couldn’t even be bothered to respond. Good Morning, We have just returned from your hotel staying Monday 11th August for two nights Ref No SEUK-…. We chose your venue to celebrate our 30th Anniversary, a very special time for us. On arrival we noted how attractive and characterful your charming hotel is, set in beautiful grounds, truly stunning. We had been travelling from home in Kent for 6 hours in over 30 degrees of heat. Our initial contact was with your (blonde) receptionist, we were told that a £50 deposit was required, required for what? We have stayed in hundreds of hotels throughout the world and only once asked for a deposit which was in London (that had been used to scam guests), so that instantly made us wary due to a previous incident. She did not know we were staying for 2 nights, but could fit us in?? We asked the receptionist if we could have our welcome drink and she took us round to the bar, where a few male staff were sitting around with their feet up on chairs on phones. The guy sitting down said ‘Do you want tea or coffee?’ I said I don’t drink tea or coffee but an iced water or orange juice would be nice as it’s over 30 degrees… and he replied ‘No sorry, your deal doesn’t cover that’…..cover what, ‘water’?? We went to our room, absolutely lovely, shabby chic decor, yes it does have cracks in the walls, cracked basin, loads of bulbs out, dusty rails….but it IS charming…we are still concerned as to what the ‘deposit’ would be for due to the room condition? The windows had been left open, because it was so hot. You very kindly left us some 30th Anniversary cake but it was covered in flies due to the open windows. We had no red wine in the room as part of our package, so I had to go and ask again at reception. I needed a safe as I bought a lot of cash and my wife’s jewellery, went back to reception, we were told they don’t work, all broken. One pair of flip flops for the spa but there’s two of us?? We went to check out the menu for the evening, two guys chatting on phones again round the back, it has a ‘youngsters lads jolly feel’ to it all. The pool and spa are fabulous but we had staff with boyfriends in the pool with us, it just doesn’t feel right, sorry. We went out to Glastonbury at 9.00am, our room still wasn’t cleaned at 4.00pm…we had no clean towels, toilet rolls….no dirty plates removed…but the room was lovely and quiet as requested by us. Your hotel has all the potential of being a truly wonderful experience but unfortunately it lacks. It appears disorganised and unprofessional. I’m only writing to you because you’ve requested feedback, as we would not have bothered otherwise. This was our time, our special time, I wanted to take my wife, my best friend away for a special break but everything seemed too much trouble, you have to meet minimal requirements, you have to care. Thank you for listening (if it’s going to be a copy and pasted generic response, I would be happier i