Anonymous User
May 13, 2025
Stayed during the long holiday, but the hotel was very quiet even though the rooms were fully booked. It might be because our room was a one bedroom type, which is in the Residence building. It feels like a condo for rent. There were no staff and we hardly saw anyone except at the kids club. If we wanted anything more, we had to call the hotel using our mobile phone.
When we booked, we chose the 2 adults and 1 child (8 years old). When we checked in, the hotel only gave us 2 food coupons, so we looked at the confirmation on trip.com that included breakfast for 3 people. However, the hotel still confirmed that this room type could only accommodate 2 people and we still had to pay for the food. However, they will waive the accommodation fee for the 3rd person even though trip.com did not state this. We did not like this because the information seemed to be inconsistent.
The swimming pool in the new building is clean, but a bit small. The pool in the old building was exposed to the sun almost all the time, so we did not use it. We tried soaking in the warm onsen, but there was a lot of powder floating in the water, so we were not sure about the cleanliness.
The other person who stayed in the same room asked for an extra blanket and charged 200 baht, which we thought was too expensive, even though it should have been free.
If anyone wants a spacious room with a quiet atmosphere and no chaos, I recommend this place.
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