Samloem Laguna Resort

Great foreign service staff. Good and cordial atmosphere. I liked it . Rooms could be improved. Heat and no aircon

The hotel is far from main areas of Saracen Bay, and the hotel charges per boat ride even tho other hotels that are closer to piers provide the service for free. The hotel itself is decent enough, the only thing that really bothered me was the stained sheets found on arrival, luckily i just stayed for one night. Staff is kind.

We really liked our room But the Location is not Easy to reach so we decided to be Home before sunset 6.30pm just to be safe. You could Walk with a flashlight from your Phone But the pass is rocky and there are Wooden bridges to pass. The room was lovely thow and even if only fab it was enough for the price you pay. Did not have Breakfast included since we booked with trip so can not judge That.

I hope you have the water kettle and Aircon. But all in All it's excellent!

AVOID. Wow. This is my first bad review. I’ve been traveling all over the world since 1996, and I have never had such a bad experience. I was supposed to be picked up from the ferry dock, but because of a storm the previous evening, I should have been sent information on how to arrive at a different dock. Unfortunately, I was never sent that information. With heavy luggage I was told to walk 1.5 hours to the resort. The attitude of the receptionist at Laguna was like, “not my problem”. It was a very tough walk (and I’ve done a lot of backpacking, including a month on the Appalachian Trail) through brambles and climbing resort partitions was required. At one point I needed to cross a small estuary where a bridge was out. Luckily right then, I met two other Laguna guests who showed me a path through the forest to avoid crossing the water. The young man help with one of my bags. I asked them if Laguna was nice at least. They laughed heartily and said a resounding “No”. When I arrived, I showed Laguna all messages, including spam and deleted messages, to show that I had not received any communication from them. I asked what they could do for me. They said that they could only give me 10% off food and activities (though I was told that there were no activities due to the storm) or they could upgrade me to a villa my second night. They said that their only other option was to cancel my prepaid two nights (but I would still need to pay), and I could find somewhere else. I couldn’t believe how damn rude they were. But I had prepaid, the walk back was difficult, and the sun was now setting. I was recovering from food poisoning, and the only thing I could stomach was bread, pasta, and bananas. They made me a plate of pasta with olive oil and attempted charge me 4.50 USD, no 10% discount. I argued, so they charged me 4 USD and the discount. Are you kidding me? The rest of my stay there the receptionist, Alex, and the owner, Indrek, were nothing but rude. The shower water was ice cold. There was no beach at the resort. The kitchen staff made fun of me for having food poisoning. I could go on. I asked about a boat to get back to the ferry after staying my prepaid two nights. I was told to be prepared to walk and that no one would give me assistance. (I’m 5’1” and weigh about 105 pounds.) All this for 49USD/night. Luckily a German man who stays there long term got a boat for me that morning. He told me that if a boat wasn’t available, he would walk me back and help with my bags. Avoid this place at all costs.

I spent four days at Laguna in May. It is the perfect place to relax and disconnect. The resort is surrounded by nature. I stayed in one of the bungalows. The room was clean, modern and had all of the amenities I expected. The restaurant area is wonderful, with very reasonable prices. It is lovely and open so you can watch the sunset over the island of an evening. The hotel offers pool (billiards), board games and boat trips around the island. However, the best thing about Laguna is the staff. Michael the Manager and Neal the bar tender are warm, friendly and work hard to make your stay the best it can possibly be. My friend and I are vegetarian so they gave us some additional off menu options. I would highly recommend a stay at Laguna.

The hotel and the restaurant are quiet and the layout is super nice, moreover the restaurant is one of the best on the island and the prices are very good compared to other establishments! 😍 Everything is done to ensure that the stay goes smoothly. Managers and teams are very nice, efficient, responsive to the slightest request. The rooms are modern, well equipped and very clean! If you are a little bored, the hotel offers different activities such as tennis, pool (billiards), different board games, horse riding (yes yes, there are three magnificent horses), boat trips, visit to the island… 👍 I can only recommend this establishment. In the evening you can enjoy a magnificent sunset and the bar with delicious cocktails‚ there are also pool evenings which are extremely nice and we also loved the pizza evening because it was simply delicious! 🤤 Koh Rong Samloem is an incredible island so if you decide to go there, put down your suitcases or your backpacks at Samloem Laguna Resort without hesitation! 🤗

Booked a twin room for my son and I for 2 nights, paid up front on *********** The morning we were heading to the port to go to the island the hotel messaged me to say they would not check us in because they would not accept the proce on *********** This ruined our vacation and plunged us into a terrible situation of having to find another hotel. I now am out of pocked and need to get a refund some how. I have never been treated this way before by a hotel.