Guest User
February 27, 2023
Unfortunately, we come home from the VAYA in Kühtai with unpleasant experiences. First of all, we would like to say that we are by no means fussy or unwilling to recognize quality and reward it accordingly. When we spend our vacation in B&Bs or small hotels, we know what to expect and what we can expect. Our expectation was correspondingly higher when staying in your house at over 400 euros per day in a double room. The website is incredibly promising, which is why we chose the VAYA in Kühtai and booked it from December 25th to December 30th, 2022. Visually, everything about the premises is as illustrated on the website. Very tastefully and nicely furnished. The room is great and the spa area is also very positive to mention! Everything is very neat, bright and spacious. Towels and drinks were also always available. Unfortunately, that was it... the list of negative points is unfortunately a lot longer. The day after our arrival we already tried to talk to the management of the hotel in order to give them the opportunity to improve. The main message was that nothing could be changed about the service in such a short time. They wanted to apologize for it with free drinks one evening. We noted the following during the said conversation. Service: On arrival there was no explanation or a short tour to show where to find what. Also the signs are not really sufficient or complete. When we arrived with our luggage, we first took the small elevator to the left of the reception. Our room number was not written above, so we went down again, across the hotel to the big elevator. Later we found out that our room could have been reached via a hallway. With a few exceptions, the service team only speaks English. In itself not a problem, but a reference to this would have been good, so that one could have prepared for it. We also had to look for the ski room first and how the locker locking system worked was only shown on request. The locker was stored incorrectly on the room card or a different locker number opened than the one given at reception. Our locker was then also assigned to a guest who arrived later. He just put our skis out instead of telling you, which you didn't come for, which is cheeky! Restaurant: The service team made an effort but was completely unstructured. Explanation of the hotel management: It is difficult to find trained hotel employees, which is why they hire what is available (dental assistants, etc.). However, it should be a prerequisite that the team understands the food and drink menu in German. The question arises why the hotel management does not train the staff sufficiently in such a house and why is it not properly divided up, so that it is not felt that everyone does everything and why?
Original TextTranslation provided by Google