The Robertson House managed by The Crest Collection

The Robertson House managed by The Crest Collection Reviews

The Robertson House managed by The Crest Collection

1 Unity St, 237983, SingaporeView Hotel Details
The Robertson House managed by The Crest Collection
The Robertson House managed by The Crest CollectionThe Robertson House managed by The Crest CollectionThe Robertson House managed by The Crest Collection
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The Robertson House managed by The Crest Collection Guest Reviews

4.4/5
Very Good
921 review
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.5
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All reviews(921)
Positive reviews(884)
Reviews with photos/video(267)
Convenient location(177)
Easy to get around(111)
Great swimming pool(96)
Close to metro(90)
Loved the view(45)
Delicious breakfast(38)
Perfect for business trips(35)
Clean pool(16)
Negative reviews(37)
LINUSLIM47
Deluxe Queen Room
Stayed in Dec 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Amazing stay, cozy room and excellent service. Location was great with 711 convenient store just around the corner. Decent American style breakfast.
Oliver :)
Deluxe Queen Room
Stayed in Jan 2025
Couples
3 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Lovely facilities! The pool is amazing and the service was excellent!
Guest User
Deluxe Room
Stayed in Nov 2024
Solo travellers
1 review
4.5/5
Great
Posted on Dec 14, 2024
Walls were a little too thin - I could hear the next hotel room's snorer +- the occasional sounds. The pool was nice and relaxing at night.
Response from Property: Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We understand the importance of meaningful rest and thus, it saddens us to learn that your sleep was disrupted unexpectedly. In order for us to take immediate action in future, kindly approach our Guest Services team to help ensure that the noise levels are kept down at night. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Eli Dean
Deluxe Queen Room
Stayed in Oct 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 1, 2024
Hotel is in a great location just minutes away from the train station that will take you almost everywhere. The only downside is that the room was tiny, bed as well quite small. Everything looks fine and clean, staff is nice and helpful. Location is a must.
Response from Property: Hi Eli Dean, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
sSnowW
Premier Queen Room
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Dec 2, 2024
Overall is good, hotel is clean, service in breakfast is good, except customer service at concierge is average and got fire alarm at 3am all the sudden in 1 night without reason.
Response from Property: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Travel@11
Deluxe Queen Room
Stayed in Oct 2024
Solo travellers
12 review
3.5/5
Posted on Nov 19, 2024
Great check in experience by Jeremy and he patiently explained on the facilities. Room size ok however there is moldy smell coming from the carpet. Cleanliness to be improved. Could see carpet still having crumbs and dusty.The lady cleaning my room was very helpful and friendly though. On 2nd day saw one 'bug' not sure was it bed bug or some German cockroach on the bed. My neck had some redness and itch thereafter.
Response from Property: Hi Valued Guest, Greetings from The Robertson House. Thank you for taking the time to give us your feedback about your recent stay. We regret to hear that your stay experience was not a pleasant one. We apologies that the level of cleanliness was not up to your expectations. At The Robertson House, we take pride in offering our guests a comfortable and restful environment. Please be assured that we will take this back to our housekeeping department and conduct a thorough investigation and to further train our associates on improving our service levels. We take feedback such as this very seriously and any information you provide us with will be very useful in ensuring that the necessary retraining and remedial efforts are carried out accordingly. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards, The Robertson House team
MTempakpoom
Deluxe Twin Room
Stayed in Oct 2024
Business travellers
8 review
4.5/5
Great
Posted on Nov 12, 2024
Good vibes, good atmosphere. Very convenient. Breakfast is standard which can be better. Room is spacious enough and room amenities are just fine.
Response from Property: Hi Monrudee, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Eve CAY
Deluxe Room
Stayed in Sep 2024
Couples
1 review
3.7/5
Posted on Oct 14, 2024
The overall experience is decent. One to mentioned is that the toilet was not properly cleaned when we checked in.
Response from Property: Hi Eve CAY, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We apologise that the level of cleanliness was not up to your expectations. At The Robertson House, we take pride in offering our guests a comfortable and restful environment. Please be assured that we will take this back to our Housekeeping department and conduct a thorough investigation and to further train our associates on improving our service levels. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Travel maker 13
Deluxe Room
Stayed in Sep 2024
Solo travellers
19 review
4.2/5
Very Good
Posted on Nov 4, 2024
Good neighborhood location with River side walk. There was 7-11 within a min so I could get some water etc. The Room was a bit small but comfy for one person. I loved it was very quiet at night so that I could have a good sleep. Recently renovated. I will come back for my work trip due to good price and the quality of the accommodation. Overall very good 👍
Response from Property: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
在地铁旁的人
Deluxe Room
Stayed in Sep 2024
Business travellers
7 review
4.5/5
Great
Posted on Oct 13, 2024
Hotel is conveniently located, around 5 minutes of walking from the Fort Canning MRT station, and Clarke Quay is within walking distance. The hotel has a nice decor and the lobby area is as advertised on photos. The room is a bit small, while it is clean and the view of the surrounding area is pleasing. Service is available but can only be accessed by phone. One downside is that sound insulation is quite poor, and you can hear clearly when people talk in the corridor, and the sounds in other rooms when you are at the corridor. Overall I would stay again at the right price because of the location.
Response from Property: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. We apologies of any inconvenience caused on our end. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Fly Wong
Deluxe Twin Room
Stayed in Sep 2024
Booked for others
6 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Good , counter good service, we have happen issue request early check in also do for us
Response from Property: Hi Fly Wong, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Mariam
Deluxe Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Hotel location is pretty accesible, near to Tekka and Orchard, hence q easy for transportation wise. Staffs are friendly! Room is nice and cozy :)
Response from Property: Hi Mariam,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
Guest User
Deluxe Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 28, 2024
Nice modern hotel in a good location and bear to the underground station.
Response from Property: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
KC Kganyago
Deluxe Queen Room
Stayed in Jul 2024
Other
2 review
4.7/5
Amazing
Posted on Aug 25, 2024
Excellent location with a metro and a lively bar scene/mall/lake nearby but still very quiet and peaceful at the hotel. Lovely pool as well. Decent sized rooms by Singaporean standards and fantastic service.
Response from Property: Hi KC Kganyago, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team
Guest User
Deluxe Room
Stayed in Aug 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Happy staying, great experience. Enjoy the breakfast with my Mrs and friends.
Response from Property: Hi valued guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team