Guest User
May 12, 2024
Sense Hotel Sofia has a five star but could do a lot better on the little things, The hotel itself is centrally located and an easy walk to metro station, trams stop and restaurants and bars, the staff are attentive with Prosecco on arrival a nice touch, we did arrive about an hour early and the room was ready so all looked great so far. We thought we had booked breakfast with the original booking but told not the case and we were offered a special price for breakfast which was fine with us. Breakfast was on the 9th floor with great views with an omelette station and buffet with a few cooked items and lots of other choices but you have to wait to be served your tea or coffee instead of being able to help yourself, which meant there were lots of staff milling around watching. Room was spacious and clean on the 4th floor with floor to ceiling windows making for a great view of the cathedral but only big shutters that didn’t block out all of the light in the morning. In the room there was a complimentary small bottle of water each and we could have one coffee or tea per day each from the mini bar which is a little cheap for a 5 star reputation, we have stayed in lesser starred hotels where tea, coffee and all that comes with it (milk and sugar etc) are free and refilled regularly or at request for no extra charge throughout the stay, so Sense lacking on that front. Check out was early on the Friday so we didn’t get a chance to get breakfast but they would not take it off the bill even though we hadn’t paid the bill yet which was a little confusing and felt like they were really penny pinching!