Chable Maroma

Beautiful property, beach, and spa. Drinks and food are decent but leave a bit desired for. Poor review stems from the service & theft. - first off, our engagement ring was stolen out of our room (not recovered) and the hotel showed a general lack of care of the incident. Was difficult to communicate with (directly and via our insurance), would not share their investigatory findings with us, and gave a half-hearted apology with a voucher to come back and stay with them again. - although the staff is very sweet and kind, they are very confused and it leads to a confusing experience - for example, they would just randomly cancel our booked activities (snorkling) without telling us out of confusion/incompetence, scheduled activities didn't start on time, and it was difficult to get clear answers on anything, including what items were included and not included in the stay. Not their fault, seemed like they just didn't train the staff honestly. I thing hotel management is to blame for all the issues we ran into & their dealing of the theft. If you go, don't bring anything you would be upset to lose as they certainly have theft (from the room and the safes).

I cannot believe I’m writing this. This resort has such potential but it isn’t there yet. I had much higher expectations as I have stayed at the Chable Yucatán property twice before and found it to be my favorite hotel experience of my life. I enjoyed it so much I thought I would try Chable Maroma. There are so many things wrong I don’t know where to start I honestly would just prefer to have a partial refund at this point. The hotel itself is lovely to look at but has few amenities. From the moment we arrived check in was great, the lobby staff was very kind. After that it wasn’t much of a great time. The included activities that we took part of were fun but could be enhanced. Our room was nice and comfortable but the lack of details on the hotels staff was so disappointing. Every morning we received a call around 6:00 am asking us if it was ok to bring the “eye opener” even though we said at check in when asked we would like to receive it around 7:30 am. At the Yucatán property they just bring it and sit it outside they don’t call and wake you up. It was rather aggravating to be woken up by a phone call everyday while on vacation. Then when we would go to drink the coffee and eat the food that was in the basket there was never enough for all three guest it was always only two coffees and two of whatever the food was. We told the staff we had three guest and this was never corrected even though this was expressed daily. We didnt even receive the eye opener the last day. The same thing happened at night time with turn down service. They never would leave three of the turn down treats only two. That was corrected for only one of the nights but that was all. One night turn down service didn’t even come to our villa. House keeping was so inconsistent we never knew if they were coming or not. We had food dishes sitting outside that were left for at least a day and a half. One day they came and asked if we needed our room cleaned or if they needed to come back I asked if they could come back in an hour and they never did. Our mini fridge was refilled daily except for one day. The WiFi in our villa never worked. We managed to access it about twenty percent of the time. My husband needed it to work but wasn’t able to get much done while we were there. I visited the spa several times it was very small compared to the Yucatán spa but it was very clean and had a beautiful layout. I enjoyed the spa staff a lot. The pricing for the services there seemed higher than comparable spas in the area but I still went as there isn’t much to do. The services provided were very nice and everyone in the spa made us feel welcomed and at home. The only modifications I would change is having a food menu for guest that plan on staying in the spa all day which I did suggest to the spa director while visiting. I wish the steam room in the spa hadn’t been broke while I was there it would have been great to of used that. The food at the restaurants was good enough we loved t

Chable Maroma is an expensive small boutique hotel 40 minutes north of Cancun located on Maroma Beach in Playa Del Carmen. For families with small children who prefer seclusion with minimal to no beach activities or water sports, this is the place for you; if you can afford the food and can accept a limited menu, prices include $35.00 for a bowl of chips with guacamole; $65.00 dollars for a hamburger; $20.00 for one (1) bite size taco; and $120.00 dollars for a thin rib-eye steak. The drinks are similarly exorbitantly priced. Despite reviews to the contrary, this is NOT a resort for couples seeking refuge, calm, quiet and pampering. The resort plays loud music from 7 AM in the morning until 10 PM at night with an emphasis on pop music making it difficult to read a book, hear the ocean or listen to the birds. Further, if you manage to escape to the beach to avoid the noise at the pool (music and screaming / splashing kids in the pool) you are confronted by twice daily catamarans packed with tourists from Cancun blasting party music to wild, screaming tourists dancing on the boat and an endless parade of loud seados. It is simply not possible to relax under these circumstances and no amount of alcohol helps. I forgot to mention the exhorbitant Spa charges; $500.00 ($675.00 CAD) for a basic massage without the gratuity. Highly recommended for families with infants and small children who do not mind constant noise, and ridiculous; unwarranted high food and beverage charges.

I really did not want to write a bad review. I looked forwarded to this vacation for months. I did speak to the manager regarding all of our unfortunate issues at Chable Maroma. She was nice and understanding, and she listened, but in the end she just admitted that they are aware that there are a lot of problems with the service at the hotel. I do not want anyone else to spend so much money on vacation and have ANY of these issues. I sincerely hope they will make the necessary adjustments to compete with nicer higher end properties in the area. But it did not seem like they care very much. The following things are just not acceptable during a vacation spending $1000+ dollars a day on room, food and drinks: Housekeeping failed to clean our room 3 out of 7 nights. We had to call the front desk to get any attention. How do they not know guest's rooms are not getting cleaned? Complimentary breakfast in the morning was completely understaffed. Tables were dirty- and not bussed- no hostess at hostess stand- and just too long of await for a very small hotel to be seated in the morning. Once seated you feel invisible and waitstaff walks all all around and does not offer any coffee or menus.. We needed to ask for EVERYTHING. The service started out ok.. and rapidly declined over the 7 day stay. They offer a coffee service to be delivered to your room in the morning and you are asked the time for you would like delivery. Our coffee came on time the first day and after that we had to ask again over and over each day- why offer the service if they can not execute. Drinks were very expensive and weak- I had to ask every day for a strong margarita otherwise it was just lime juice and is $30 Food is ok, but nothing compared to other restaurants we visited off property. The Concierge booked us a dinner off property and we asked them to arrange Taxi service. It took a very long time-We waited for over 30 minutes in the lobby and made us over an hour late to our dinner reservation. The concierge just seemed too overwhelmed. The plunge pool was too cold and not at the temperature we asked for (they tell you to tell them what temperature you would like- but ignore the request. ) The hotel became very busy the last few days we were there and it was painfully obvious they are not used to being that busy- no towels at pool, tables not bussed, ran out of certain wines, and food. The spa was very nice- but the most expensive spa I have ever be to- (charging 375 for a 50 minute massage- that was just ok.. prices are not on spa menu) The overall service was not at all what we expected after reading some of the positive reviews- please trust us. We travel very often and this hotel is just not able to provide the level of service needed to charge these prices. We had 4 wonderful dinners off property- ITZAM, BELMOND and ESENCIA are out of this world. The level of service, food and atmosphere blew us away- Chable Maroma just can't compete.

This was a top notch hotel. Everything about the experience was relaxing and worth the trip! Arrival was easy. The concierge arranged a car service for us at the airport and we found them with no problem. Its about a 35 min drive from CUN airport and the car was comfortable. Check in was fast and the ride to the room was informative about the resort. The room we chose was a Jungle pool villa. It was secluded yet close to the pool and restaurants. Loved everything about the food and beverage choices. Room service was fast and accurate. We participated in several of the activities they offer at the resort and each was fun and enjoyable. Our favorite experience was the Temezcal Experience. It was absolutely amazing and life changing. The shaman was so peaceful and with nature. We felt immersed in the event and cleansed when it was complete. I definitely recommend this for anyone looking to refresh your mind and get rid of things weighing on you. It is a remote location so having things to keep active on the property was an added plus. We didn't feel bored at any time and yet we also sat by the water and read for hours. The rooms are spacious and the bath is one of a kind. it has a large dressing area, two water closets, an indoor shower and an outdoor shower (private). The bed was so luxurious with sheets and bedding made for a good nights sleep. The black out shades made the room quiet and perfect for rest. They have robes and slippers, a mini fridge and a coffee maker. All in all, this is a great place to visit with friends, companion or group event.

We just came back - all I can say is we had a top notch stay. lovely beach, nice quiet and enough space for everyone. the rooms the property!! it was just sooo perfect. the service - everyone with a smile and made sure all your needs are taken care of... all you need to do is ask for Help; and just wait a few minutes. worth every penny. This place is a hidden Gem. please go and enjoy!!

Beautiful landscape, lots of privacy, rooms very well appointed. If you love spotting wildlife, this is a treasure place. The beach is clean, calm...beautiful to walk and swim in any direction. Food is absolutely first rate. Staff work hard and attend to every need. Cannot wait to return, and try the other properties in the brand.

We are so thankful to have experienced some FABULOUS 5 star resorts in Mexico. We don’t mind spending the money for truly exceptional amenities and service. We felt disappointed and underwhelmed our entire stay with the service, communication, attentiveness and follow through considering the price we were paying. I HIGHLY recommend booking at the Rosewood Mayakoba or Banyan Tree for this price point.

I had the most incredible stay at this resort! I went on a mother-daughter trip! The exceptional customer service truly made the experience unforgettable. From the moment we arrived, we were welcomed with warm smiles and treated like VIPs. Ina (Pronounced Ana) had us sit on a couch while she attended to the paperwork and got our room key. We were brought water bottles and the water of the day which was a delicious tamarind flavor. Oscar took our bags to our room and he gave us a wonderful tour. The beach, pool, and restaurants were only a 4-minute walk from our room! All of the staff went above and beyond to ensure that our every need was met and that we had a comfortable and enjoyable stay. They told us this was our home, and it really felt like home. The staff remembered our names, and seemed to really care about us! The resort was stunning, with breathtaking views and luxurious amenities that made our stay even more special. They have multiple free daily activities like getting an aloe-vera face mask, and scalp massage or taking a salsa making class or a cacao class! The chef was super sweet and friendly. We enjoyed lounging by the pool, taking part in the various activities, and indulging in delicious food and drinks. I loved the pina colada and the black margarita which another guest bought for me! I also tried a mojito twice and each time it was muy bueno. I will say it once and I will say it again, what really set this resort apart was the outstanding customer service. Susana, Miguel, and Alejandro were the BEST CONCIERGES! I really love them and I shed a tear when it was time to leave. The staff were always ready and willing to answer any questions we had, and their friendly and helpful attitude made us feel like valued guests throughout our stay. They truly went the extra mile to ensure that we had a fantastic time. My mom took me on this trip for many reasons but one was to celebrate my 26th birthday, and when we came back to our room on the second day they had hung up a happy birthday banner AND left a yummy chocolate ganache cake in our room!! Overall, I would highly recommend this resort to anyone looking for a luxurious getaway with exceptional customer service. It exceeded all of our expectations, and we can't wait to return for another unforgettable experience! I already am budgeting to come back. I strongly recommend the enfrijoladas for breakfast, I got them 3 days in a row. I also got the shrimp tempura tacos a couple times. Many of the staff would not only answer our questions, but they also would give us so much history, I learned so much. The resort offered snorkeling for an extra cost and it was WORTH IT!! Jimmy took my mom, me, and three others out to the coral reef (the second largest in the world) and we saw some of the most BEAUTIFUL fish and sea life!!! His english was not great but he was attentive, and just 10/10 a great guide. Raw Bar is the restaurant above Buul and it was delicious, the ROCK SHRIMP was soooooo y