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9.7/10
Amazing
GGuest UserI had the most comfortable stay during my trip to Turkey at this hotel. It is conveniently located within a commercial complex, right next to a modern, large shopping mall. The mall’s basement houses a food court with a variety of delicious options. The hotel is just a few minutes’ walk from metro and tram stations, providing direct access to the city center. The rooms are clean, cozy, and equipped with all the necessary amenities. To top it all off, the hotel's breakfast was absolutely delightful. Highly recommended for both convenience and comfort!
GGuest UserHotel is maybe the best one in Izmir with very good location. Hotel staff are very friendly and polite. However there was one exception in my experience and I only share it to improve the experience for the new guests if anyone is really reading my feedback. It was written that Alipay and WeChat is accepted at the hotel check in desk/reception. Then I asked whether i can pay with these apps and the reply was very unapologetically no in a rude manner. Hotel staff called Cisem replied me with a super serious face and tone without even giving any explanation on reason of not servicing or when it’ll actually be available even it was written payment with these apps are accepted. I felt like I’m in a highly bureaucratic, red taped government office. I’d just suggest you remove that thing till you really serve with these payment apps or at least train your staff on how they should reply clients. Otherwise it’s super annoying…At least write there that it’ll be available soon. There was another lady probably staff manager who came to apologize. It was very polite of her to check whether if there’s anything she can do. But I couldn’t understand why she asked our room number as she didn’t do anything afterwards. It kinda feels weird when someone questions something for nothing…
GGuest UserHotel location is very good. Hotel staffs are very friendly and polite. Meanwhile hotel facility is quite old. I’m living just next to Renaissance hotel in Shanghai, Putuo. I was expecting such a similar experience but disappointed with facilities. I’d recommend you to pay a bit more and stay at Marriott hotel which is at walking distance for a better experience. They’re the same group company.
GGuest UserAlways good service always good stuff always good welcome… perfect rooftop restaurant… very good service kind welcome and perfect cocktails and foods…
Air conditioning wasn’t working well unfortunately wasn’t acceptable from 5 stars luxury hotels … maintenance should work more hard !!! And managers!!!
GGuest UserThe room was large but had a tiny little window facing out onto a courtyard filled with pipes and ac vents. Dim lighting coupled with muted brown wall colour made it feel like a coffin. Called customer experience number on phone and was hung up on .....most likely a language barrier. The water in the bathroom was lukewarm. Front desk service was very helpful especially when helping one of us who needed medication. It was difficult organizing food when we arrived late at night( phone in room was having issues dialing and electronic ordering system was unable to handle room numbers starting with an M) however when it arrived it was tasty.
GGuest UserThe service is very good, the hotel is relatively clean, the room is large, and the breakfast is great. The only downside is the air conditioning, which does not provide enough cooling effect.
AAlfalfaZI came here on a business trip with my students for a competition. The location is a little remote on the hillside, but the environment is very good, the scenery is also good, and you can see a little bit of the Aegean Sea. The breakfast is also rich in choice, and the restaurant environment is also good. On the last day, I was bitten by a wasp. The nurse of the hotel took very considerate care of me, applied medicine and iced it with the help of the translator, and I recovered in two days.
GGuest UserThe hotel is big and very industrial. Booked a 2 bedroom grand suite. The communal areas are very big and well furnished. The master bedroom is a good size but the 2nd bedroom is very cramped for twin beds. The kitchen is well equipped but as an apartment for 4 only had crockery and glasses for 2.
The area is very grubby as it is in the heart of the car workshops.
The communal areas in the hotel are very grubby and look dirty and rundown except for the reception area.
Would not use again and in my opinion £400 for 2 nights was excessive.
That said the buffet breakfast was exceptionally good.
EEmin GuluzadeGood overall stay. The hotel was clean, comfortable, and well-maintained. The staff were polite and helpful, and the room had everything needed for a pleasant stay. Amenities and service were good and met expectations. The only downside is the location, which is a bit far from the city center and main attractions. Other than that, everything was fine and I would still recommend the hotel.
Ccandy chuNo elevator, close to the airport, warm welcome electronic screen,
I lived in the parent-child room, one big bed, two small beds, but the parent-child room did not have air conditioning, and the big bed had air conditioning.
The sink is not very convenient,
But the rocking chair is very comfortable!