AI Hostel

Excellent stay here and the rooms were very clean, and service was delivered with a smile. Lovely people and fantastic location, easy access to the town, and very reasonable cost with a nice breakfast!

Bed is good but woman in desk want to control everything. Staff is rude and unpolite. Dont excuse. I saw your comment to other complaints. You are such a wonderful novelist. About customers complaint, you never said sorry even one time. 1. She shouted to the girl that There are a lot of water on sink when she used it. 2. I asked to turn off or down the air con it was 22 degree at night and sleeping because of throat soar. But she refused. Even though I ask 1 degree up. It is unconfortable only she can adjust temperature inside the room. Is it difficult to just up “only 1” degree??? You leave customer in fck refridge at all night. 3. She did not explain about breafast. I just noticed after that. 4. She so much come to the room inside to do sth. Cannot relax inside. You are good detector. 5. When I ask sth, she told me I am asking other quest like that. Very strict and scary. Not customer friendly.. 6. When I ask if there is trash bin inside the room, she anwers that I dont have bacause I dont need it. Yeah,,,,,you will dont need it. But customers will need it. Think about it.

I booked this hostel well in advance, and initially had a positive impression. I had read many positive reviews. I contacted the host to ask about a late arrival (my flight landed after 11pm), and she kindly responded with directions and reassured me that a late check-in would be fine. However, closer to my arrival date, the host messaged to remind me that the hostel has an age limit of 18–45. I’m nearly 60 and hadn’t noticed this when booking—it was in the fine print. I had, as most people do, clicked the box agreeing to terms without realizing this was part of them. I immediately replied through the booking platform to explain the situation and asked if she could cancel. She said she couldn’t, and that I had to do it myself—but it was a non-refundable booking, so there was no option. In our message exchange, she remarked that “people my age complain too much” and “confuse hostels with hotels.” That may be true for some, but I’ve walked five Camino de Santiagos and stayed in hostels all over Europe and the U.S. I understand the spirit of hostels very well. Painting all older travelers with the same brush felt unfair. She said I could stay after all—but by then I’d already rebooked at another hostel. (Which turned out to be lovely, thank you Design Hostel One) While the host was responsive and the property may suit younger travelers, I’d advise others to read carefully for the age restriction. This hostel enforces it selectively, and the policy is not highlighted clearly at booking. I would not recommend this place for travelers over 45, even if you’re experienced and respectful of house rules.

We stayed for one night at this little hostel. It was a last minute booking because we’d missed our ferry. The staff was very kind and helpful, accomodated us even though we came at the last minute. Very clean bathrooms, bed sheets and towels. Air conditioning in the bedrooms. Good breakfast and great espresso! 6 min taxi ride to the ferry which the staff helped us book.