Explore 4-Star Hotels in Cook County

The hotel is located in the Loop area, with a relatively high safety factor. The location is excellent, close to the Chicago River, and it is very convenient for boat trips. It is very convenient to go to various attractions, whether it is the Magnificent Mile or Millennium Park and the Chicago Art Museum, you can walk there. The hotel service is OK, and they do not actively provide toiletries, but you can ask the front desk to provide them. I need to remind you: when choosing a room, it is recommended to choose a room without breakfast. The so-called breakfast is just a $20 coupon for you to go to the restaurant on the first floor, but you can't have a satisfactory breakfast for $20, and you need to tip and pay taxes. The key is: the difference between breakfast and no breakfast is almost enough to book a room without breakfast. The explanation given by the hotel is: the price with breakfast allows customers to cancel the reservation at any time a few hours before check-in, which only gives you the right to cancel the reservation. This is the only unpleasant point of the stay. I stayed for 5 nights and spent nearly 6,000 yuan to buy this breakfast. Although the solution provided by Ctrip is a drop in the bucket, it is more important to be in a good mood when you go out, so I just give up. I hope Ctrip can clearly state the terms and conditions in the product details in the future, and I also hope that the comments can help everyone~

Clean and stylish. The style feels very Chicago with the post modern style details: pink neon lights mono chrome sculptures and black and white photos of the stars. The rooms were clean and the beds were comfortable. The breakfast was delicious and the service was fast. We were desperate to catch a bus and these folks made it happen. Close to the airport, which is definitely nice after a long flight.

Excellent location. The staff were very friendly. The only downside was the breakfast; even though it states you've booked breakfast, when you arrive, you only get credit to use at the restaurant, and the credit isn't enough for a full breakfast. Plus, they serve very few people at a time, so you have to wait to eat. On our last day, we had to wait an hour.

We booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.

Nice hotel , very clean with good location, you have full room amenities which is convenient, and very spacious room

Upon check in, I was assigned a room & given keys. We opened the door only to find someone else was already occupying the room. Imagine the fear of the person in that room as we had keys that opened their room door. We had to bring all of our luggage back down to the front desk to get a new room assigned. I booked a king room but was given a room with double beds. When I contacted the front desk, the lady at the front desk was unprofessional and made no effort to address the issue. She told me the hotel is sold out of king rooms and for me to contact Trip.com because Trip.com is the one who booked a double room. The representative from Trip.com was very professional and apologetic and made attempts to rectify the situation. However the hotel did not answer the calls from Trip.com. The room we were assigned was ok. But the ac/heater unit in the room was full of dust. The pillow cases appeared clean but smelled as if it had not been changed between guests. I’ve stayed at numerous Hilton properties and am usually quite pleased. But we were quite disappointed with this Doubletree property.

The room was decent, with a hostel-style size and decor that felt just right. The lobby and common areas were quite comfortable. The best part was definitely the central location, making it easy to get anywhere. I was really satisfied, and it offered good value for money.

I've never had such an experience before. In my whole life I barely give 2 stars feedback to property, honestly I just wanna give 1 star feedback but the residents are friendly and nice that why I add one more star for them. The location is really convenient, room setting is super clean and organization. However, the black old lady who works at front desk is really mean and rude, she tried to bully me when I was checking in. Her service attitude likes she's guest I'm staff, and I owed her money, too. After check in my mood is really down, so I can't get any reason is why I pay almost $400 a night come here to get treatment like that. If you come to check Chicago I won't recommend this hotel for, or if you like the hotel but don't come to check in around 11am-1pm on Saturday！

I made a mistake with my reservation but the staff was so kind to help me solve the problem. the hotel itself is a little outdated, but it is a good stay near the airport.  the airport shuttle bus is very punctual, and the location is very nearby the airport. I also tried dining at Gibson’s steakhouse, which is a steakhouse within the hotel premise , and it was full with locals and conference visitors. Taste was okay.

I was to pay 117 at check in per room. Hotel made me par 285 for something I didn’t have time to use which was tickets to attractions and that fee included a fee for checking out. ..49 a room for coupons snd 65 per room check out fee. Our car was too tall for the 85.00 a night parking but the garage at the corner only charged 58.00 a night. I wouldn’t recommend driving downtown Chicago unless you like being stressed out. I’m asking trip.com to reimburse the difference between the 117 and 185.