Hotel Story

Room Quality: Rooms are spacious, clean, and comfortable, with modern amenities and good heating. Guests have highlighted the size, cleanliness, and comfort of the rooms, with apartment-style accommodations offering extra space and facilities, including kitchens.(based on 3 reviews)

Location location location! This hotel has a very good central location AND one of the best war museums on the same street 30 seconds away! Although there are two pubs right next door, we didn't feel this disturbed us and we really liked the location for sightseeing as we were only there for a short time and so needed to be able to walk everywhere. The hotel front desk staff were the best we had in the whole of Bosnia- THANK YOU. They smiled, were helpful, polite and just generally very friendly and nice people :) They provided free maps, drew on directions, recommended the best place for cevapi and much more. Breakfast was ample and sufficient to kickstart the day. If you like english tea then bring own tea bags and own coffee (the coffee provided was the instant sachets). The hotel were very accommodating and kept our luggage in storage whilst we went to Mostar for a night. When we needed help calling a taxi the front desk staff were very helpful and did not make us feel like we troubled them at all. Brilliant english speaking at the front desk. The apartment chapter 1 was very spacious for us and perfect for 2 adults and 2 children sharing a bedroom. An iron was also provided. Improvements: Coming from the UK I am very used to not having to smell passive smoke from smokers so it was a big shock to my system when all i could smell was cigarette smoke unfortunately :( There is a smokers room INSIDE the hotel ground floor with the door open so all the smoke lingers and travels around the entire hotel. However, it is fair to say Smoking is common in Bosnia and there seems to be no social practice of keeping smokers far away/outside so this is not just a criticism of this hotel only. The breakfast area is a bit too small and cramped unfortunately. The staff managing the breakfast area did not speak to any guests, smile or communicate with us so it was difficult to ask for things and I felt a little uncomfortable. Maybe some basic hospitality training would help (the front desk staff were great at it!)