Vista Marina Hotel and Resort

It seems we got a better room compared to other guests who had a bad experience at this hotel. We booked a weekend stay with breakfast at a reasonable price through Agoda. We chose a non-pool-view room with a balcony. The hotel has outdoor parking, which felt safe. There’s no elevator, but our room was just on the second floor. The bed sheets, towels, and room were all clean. The hotel is ageing, which is especially noticeable in the bathroom, but they make up for it with generous toiletries. The hot water system worked perfectly—we love hot showers and never had any issues. The internet was impressively reliable at over 100 Mbps, which was great for us since we work remotely and need fast internet. The minibar was also a plus, offering items at reasonable prices. We didn’t get the chance to eat at the restaurant or have breakfast, and we also missed out on using the swimming pool. We woke up late, and by the time we were ready, the sun was already too bright and hot. Compared to other reviews, I’d say we were lucky to get a good room (209). Yes, the hotel is ageing, but the price we paid reflected that. However, they should check their door locks—the doorknob on our room was slightly wobbly and felt unreliable. Overall, this was a good choice, especially considering its convenient location near everything in the Freeport area.

When we entered the room it obviously hadn't been cleaned - there was dust and hair on the floor, something small and brown on the floor by the fridge, the fridge was leaking, and there were hairs in the bed. We asked housekeeping (who were still on the floor) to come and clean. We asked them to be truthful and tell us if the room had been cleaned - they replied it hadn't and the bed linen hadn't been changed. The room itself was a good size but was old and probably hadn't been decorated since the hotel was built. The safe didn't work (we couldn't be bothered to tell reception). The bathroom was old and tatty, and like the rest of the room hadn't been cleaned. The towel had a brown stain, dried blood maybe. The hotel has no elevator. The corridors were very dirty. Housekeeping said they don't have a vacuum cleaner, just a brush and mop. The hotel windows hadn't been cleaned for ages. The restaurant was a reasonable size but the cold drinks dispenser had bits of black stuff floating in it and was dirty as well. The staff said this came from the dispenser tap. It obviously wasn't cleaned daily. We had another room for our family and that was just as dirty plus they had cockroaches and the kettle wasn't working. We'd asked for an additional bed when we booked but this hadn't been provided until we asked.

We wanted to spend 2 nights for Christmas at the hotel. When entering the room on Dec. 24 I found the customer feedback survey of previous guests, dated Dec. 6. It had only one comment: too many cockroaches. And I can confirm that. The bathroom is full of mold, especially the shower head. We were disgusted to shower there. The bed sheets and blankets were stained. It shouldn’t be expected for the price we paid, 207€ for 2 nights. After one night we left and moved to another hotel.

Really enjoyed our 5 day stay at Vista Marina. The pool was awesome and access to the beach was right in front of us for our daily beach walks. Room was clean, staff was friendly, location was perfect. Price was really good when compared to other local waterfront hotels. Free brkfst is hot and good, though brkfst options are limited. I will recommend this hotel to friends who are looking for a decent place to stay at a decent price.