TownePlace Suites Sudbury

It was really great. Not a bad thing to say. The pool is busy, just an FYI. Families love the slide and everything. But it was a great stay in Sudbury

Great stay

I used the app to look at this room, and the price was not adding up, because they added my rewards after the subtotal without asking so the room was more expensive than I thought. I left the page and never selected complete booking. I looked at other hotels and that room and others had gone up again so I didn’t book one at all. My sister booked our room. Hours later I noticed a confirmation email for the booking. I tried calling ******* and using the online chat multiple times. ******* called the hotel and they refused to do anything because of the cancellation policy even though it was just after 4pm cut off time. But I said I never booked the room there was obviously a glitch in the app, I never checked in to that room. I was blindsided by this charge. They refused to even give me any credit or my one key rewards back that they also used without my permission. I have used ******* many times for years and spent thousands of dollars for personal and work travel. I will never use it again and neither will any of my family and I will let everyone know about this. This was mainly an issue with ******* but the hotel could have cancelled considering it was still at the cut off time and knowing it was a booking error.

Very expensive, but room and motel was clean and breakfast was good! Would recommend and would return!