East Maitland Executive Apartments

This apartment was way better than I expected. All needs met all in a quiet part of town. Plenty of other amenities around within walking distance if you needed to buy anything. Top choice. Would stay here again rather than going all the way into Newcastle. Quicker to freeway from here anyway.

This new apartment has secure parking, a bathroom suitable for those with disability and a full kitchen and laundry facilities. The bed was very comfortable. An excellent hotel with bistro is across the road and an excellent coffee shop around the corner plus a grocery store. Couldn't fault this choice of accomodation.

Good communication however was not aware of a large safety deposit taken from Mastercard.

Excellent accomodation with great dinning options close by. Clean and safe secure undercover parking

Arrived early prior to check in time, and sat outside in the rain emailing asking if I could at least put my luggage somewhere. I was told that the cleaners hadn’t finished yet, except I had been sitting outside watching the cleaners mucking about downstairs for 2 hours. I finally got access at the time of their check in. No effort was made to provide any access or place to put my luggage out of the rain. The site is totally unmanned and doesn’t even have a foyer you can sit in to wait. Booked apartment for 3 weeks and needed to return home as my father passed away suddenly, and they refused to refund the remainder of my stay which was 19 days of accomodation. I emailed to advise that I may have left the aircon on in my rush out, and didn’t want them to have to pay for electricity for no reason. They then re rented the room so ended up getting twice the room rates for the period. That’s theft. So I attempted to save them costs on electricity, whilst they stole 19 days of accomodation, ($2945) AND are rented the room. So they got $5890 for customers paying twice for the room, even though it was exceptional circumstances for the departure which as indicated on their T&C should have been refunded. Left my shaving mirror behind and emailed to advise and ask to have it returned (I would have paid even though they just claimed 19 days room rates unused and re booked the room) they never even responded to me about this. I know it was left behind because it sticks to the shower wall and I know I forgot to get it. So now I need to buy a new mirror. The site is self was fine. The service was non existent and they didn’t care I had to sit in the rain waiting. They had no sympathy or good will in refunding the unused 19 days (almost a month) of unused rental accomodation, nor did they do the right thing in replying to my lost items request, let alone returning it. Site management is off site, so they didn’t really care about anything. Unless new management is in place I would never ever go there again due the uncaring and unsupportive behaviours they operate with.

Easy to find location. Secure free parking. A range of dining options available within walking distance.

Nice big clean rooms, perfect for what we needed

Great room size and location was perfect.

Convenient. Easy to access. Communication was efficient, and staff on the phone were pleasant. Plenty of space and comfortable. A little more bench space in the bathroom would have been nice.