Atour Hotel (Suzhou Wujiang)

Atour Hotel (Suzhou Wujiang) Reviews

Atour Hotel (Suzhou Wujiang)

No. 181 Xinduhui City Plaza, Gaoxin Road, Wujiang District, Suzhou, Jiangsu, ChinaView Hotel Details
Atour Hotel (Suzhou Wujiang)
Atour Hotel (Suzhou Wujiang)Atour Hotel (Suzhou Wujiang)Atour Hotel (Suzhou Wujiang)
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Atour Hotel (Suzhou Wujiang) Guest Reviews

4.8/5
Excellent
962 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(962)
Positive reviews(951)
Reviews with photos/video(74)
Awesome rooms(214)
Delicious breakfast(115)
Classy environment(72)
Friendly front desk staff(68)
Quiet & comfortable(42)
Perfect for business trips(26)
Convenient parking(21)
Nice toiletries(8)
Negative reviews(11)
Guest User
Elegant Room
Stayed in Oct 2024
Solo travellers
48 review
4.2/5
Very Good
Posted on Nov 14, 2024
The cappuccino or coffee maker does not make a proper size cup of coffee. Needs to be replaced or Don’t offer the service
Response from Property: 親愛的客官您好!首先非常感謝您能在這麼多酒店選擇入住朵兒家,相逢即是緣,很抱歉給您帶來不好的入住體驗,我們真誠的向您道歉,您的滿意是我們追求的目標,希望您入住期間有任何問題及時與朵兒溝通,真誠的希望您的再次光臨,祝您生活愉快!
Desperately Seeking Adventure
Elegant Room
Stayed in Sep 2024
Solo travellers
34 review
2.7/5
Posted on Oct 20, 2024
Was my own fault that I booked this hotel instead of the other ATOUR near Suzhou Bay. Receptionists were extremely blunt and pretended to not understand my Chinese. They didn’t take the payment until the second night.
Response from Property: Hello, dear guest! First of all, thank you very much for choosing to stay at Duoerjia among so many hotels. Meeting is a fate. We are sorry to bring you a bad stay experience. We sincerely apologize to you. Your satisfaction is our goal. We hope that you will If you have any questions during your stay, please communicate with Duoer in time. We sincerely hope you will come again and wish you a happy life!
Guest User
Superior Double Room
Stayed in Apr 2024
Business travellers
18 review
5.0/5
Outstanding
Posted on May 15, 2024
The service is very good, the room is clean, the lobby is tidy, and there is thoughtfulness late at night
Original TextTranslated by Google
Response from Property: A journey of a thousand miles begins at home, ends at the scenery, and sleeps at Atour. The two places thousands of miles apart have the same warmth and comfort. Atour believes that detailed service is the service closest to you. We at Duor are on this road We still need to work hard, but Atour is very lucky to be able to travel with you and look forward to your stay again.
Guest User
Guestroom (Double bed)
Stayed in Mar 2024
Business travellers
21 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The room is very clean, the front desk service is warm and thoughtful, the facilities are complete, the environment is beautiful, and the transportation is convenient. I will choose this place next time I go on a business trip. I am not asking for help, haha...
Original TextTranslated by Google
Response from Property: Thanks to the guest officer for affirming and praising us, Duoer feels warm in her heart! We will continue to maintain this warm and sincere service to our guests. The natural, quiet, warm, simple and clean accommodation space is the lifestyle we Atour people are committed to creating for you. Atour is like your home on the road. We are all looking forward to your return~
Guest User
Superior Double Room
Stayed in May 2024
Business travellers
12 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Facilities: The facilities are complete and well maintained. The small screens on the windows are very detailed, taking into account both safety and ventilation. Hygiene: Very, very clean and tidy beyond expectations, no trace of tampering at all, I feel reassured for the first time Service: Warm but not artificial, the receptionist is very polite and thoughtful On a business trip, I hurriedly chose the hotel closest to my workplace on the map. Unexpectedly, I was very pleasantly surprised at the excellent value for money. I called the front desk in advance and prepared fruits and fruit tea in the room. I will choose this hotel again when I travel to Wujiang on business.
Original TextTranslated by Google
Response from Property: The most heart-warming thing is the first ray of sunshine in the morning. The clearest and cleanest thing is the first spring water at dawn. The most pure and moving thing is the first sight of the world in the morning light. Sometimes heart-warming is as simple as that. In Yaduo, There is always unexpected warmth. Duoer believes that guests are "neighbors" and advocates a natural and healthy lifestyle with sincere and loving neighborly services. We forget that in every city you pass by, there is a "Yudu" to make you feel warm and comfortable.
jackiehao
Superior Double Room
Stayed in Mar 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The room is clean and tidy and cleaned very carefully every day. Drinking water is added every day. I can’t finish it. I really can’t finish it. The service staff are courteous and always say hello when they meet. The front desk is skilled in business and can handle check-in and check-out quickly without wasting time. There is never a backlog of people waiting for processing at the front desk. A very good stay experience. I will choose this hotel next time I come to Suzhou.
Original TextTranslated by Google
Response from Property: A journey of a thousand miles begins at home, ends at the scenery, and sleeps at Atour. The two places thousands of miles apart have the same warmth and comfort. Atour believes that detailed service is the service closest to you. We at Duor are on this road We still need to work hard, but Atour is very lucky to be able to travel with you and look forward to your stay again.
Guest User
Elegant Room
Stayed in Sep 2023
Travel with friends
29 review
2.2/5
Posted on Oct 4, 2023
I was shocked when I entered the room. I thought I was at Home Inn. It was not Atour's decoration style at all. The room was very small, crowded and had a peculiar smell. I have stayed at Atour many times and this is the first time I encountered such an environment. I thought it was a fake hotel. The elevator was very small and went up and down out of sequence. I thought a hotel at this location should be okay. Unexpectedly, it felt like it was purchased from another hotel. Small hotel.
Original TextTranslated by Google
Response from Property: Dear Duo'er, thank you for your review. Duo'er is deeply sorry for not giving you a good stay experience. If you have any questions while staying at Duo'er's home, you can communicate with Duo'er's friends in time to solve them. Thank you for your valuable advice. Duoer will definitely accept it positively. We look forward to your stay again and wish you a happy life.
jefferxia
Stayed in Dec 2021
Family
5 review
5.0/5
Outstanding
Posted on Feb 3, 2022
🍃Environment: Elegant environment 🧹Hygiene: Hygiene is done well 🔔Service: The service is very good, the breakfast style is also delicious
Original TextTranslated by Google
Response from Property: 親愛的朵友,感謝您的點評,為您提供優質的服務是我們亞朵人堅持不懈的追求,朵兒們一定再接再厲將亞朵的服務品質提升到更高,將人文情懷更加詮釋,亞朵定成為您旅途中親切的夥伴,真誠的邀請您再次入住,有更多驚喜等您體驗
ATleiyaya
Superior Room (2 beds)
Stayed in Dec 2021
Business travellers
6 review
5.0/5
Outstanding
Posted on Jan 21, 2022
🚗 Transportation: Convenient 🧹Hygiene: relatively clean breakfast is also good 🍃Environment: I hear someone singing at night, this needs to be strengthened;
Original TextTranslated by Google
Response from Property: Thank you for your comments during your busy schedule. Duoer will always work hard and use the most considerate service to leave the best check-in experience for every distinguished guest we welcome. I hope you can pay more attention to Atour , Atour's growth is inseparable from your support. Sincerely thank you for your review, and look forward to meeting you again
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 27, 2024
2位前台小姐姐服務很好,晚上到店,熱情的遞上熱水,猶如雪中送炭,在這寒冷的天氣,心裏感到特別温暖。房間乾淨衞生 夜晚有深夜粥道 ,對了,早餐真的很走心了,要不是趕着投標,一定多吃點,值得入住 ,下次來蘇州還選這家,推薦
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Response from Property: 千里之行,始於家,止於風景,寢於亞朵,兩個相隔千里的地方卻有着同樣温暖,舒適,亞朵相信細節服務才是最貼近您的服務,朵兒們在這一條路上仍須努力,不過亞朵很慶幸,能與您同行,期待再次光臨!
Anonymous User
Elegant Room
Stayed in Nov 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Dec 26, 2024
亞朵真是出行的不二之選,乾淨衞生,服務周到,洗衣自助,有健身房,早餐品類多,還可以打包,晚上有深夜粥道,很人性化。衞生間還準備了酒精棉片,細節貼心。
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Response from Property: 親愛的客官您好!首先非常感謝您能在這麼多酒店選擇入住朵兒家,相逢即是緣,很抱歉給您帶來不好的入住體驗,我們真誠的向您道歉,您的滿意是我們追求的目標,希望您入住期間有任何問題及時與朵兒溝通,真誠的希望您的再次光臨,祝您生活愉快!
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
房間,乾淨整潔無異味哦!作為媽媽很在意這個,比一般四星級酒店都不差的。 早餐豐富,味道很贊,特別是蘇式小麪👍 酒店服務人員温暖貼心🧡 以後來蘇州還選這家
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6/13
Response from Property: 千里之行,始於家,止於風景,寢於亞朵,兩個相隔千里的地方卻有着同樣温暖,舒適,亞朵相信細節服務才是最貼近您的服務,朵兒們在這一條路上仍須努力,不過亞朵很慶幸,能與您同行,期待再次光臨!
Guest User
Elegant Room
Stayed in Sep 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Oct 19, 2024
房間非常乾淨整潔,酒店非常貼心會給入住客户從晚上18:00~20:00在二樓提供品類齊全的免費晚餐,因為網上訂的酒店沒有早餐,入住時,前台服務送了一天的免費早餐,儘管不是很貴但是感覺很貼心
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Response from Property: 感謝您的入住,亞朵用心服務每一位客人,我們想給客人帶到的是最好的體驗,是來自朋友的體貼和關照,讓您即使在一個陌生的城市也不會感到孤獨。感謝您的支持,讓朵朵也很感動。祝您生活愉快!就讓我們再來一次美麗的邂逅吧,我們不見不散
Guest User
Elegant Room
Stayed in Sep 2024
Business travellers
38 review
5.0/5
Outstanding
Posted on Oct 20, 2024
酒店服務非常好,房間也不錯,環境特別好,尤其是旁邊最便利的那個張安平的春萊奶茶店真的好喝,量特別大,而且味道真的很正宗,外賣也方便到店裡去買也方便,太愛了,簡直就是
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Response from Property: 感謝您的入住,亞朵用心服務每一位客人,我們想給客人帶到的是最好的體驗,是來自朋友的體貼和關照,讓您即使在一個陌生的城市也不會感到孤獨。感謝您的支持,讓朵朵也很感動。祝您生活愉快!就讓我們再來一次美麗的邂逅吧,我們不見不散
Guest User
Superior Double Room
Stayed in Oct 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 17, 2024
酒店位置非常醒目,出行也方便,房間安靜無異味,前台禮貌專業,早餐好吃種類齊全,用餐環境很好,洗衣房挺方便的,還會再次入住
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Response from Property: 最暖人心扉的是清晨的第一縷陽光,最清澈潔凈的是黎明的第一汪泉水,最純潔動人的是晨曦裏的第一眼世界,有時候暖心就是這麼簡單,在亞朵,總有不期而遇的温暖。朵兒們信奉客人為“鄰里”,倡導的是一種自然、健康的生活方式,真誠有愛的鄰里服務,願您路過的每一個城市都有一個“亞朵”讓您温暖舒心